(*) Cardiac Centre Receptionist

Mid and South Essex NHS Foundation Trust; Chelmsford; On-site; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is hiring a Cardiac Centre Receptionist to provide a professional and welcoming front-of-house service. The post is full-time (37.5 hours per week) and based in the Cardiac Centre, with responsibilities across reception and administrative duties, patient enquiries, and ensuring data quality and confidentiality.

The role requires teamwork with the multidisciplinary staff, attention to patient care standards, and willingness to support timely appointments

Qualifications

• Experience in a reception/customer care environment.
• Experience in a receptionist role or call centre environment, ideally in an NHS Trust.
• Working knowledge of the Patient Administration System Lorenzo and Tomcat.

Responsibilities

• Provide a professional, welcoming reception service for patients, visitors and staff.
• Carry out a full range of reception and administrative duties to support daily department operations.
• Respond to patient enquiries and complaints, escalating when necessary and ensuring privacy and confidentiality.

Skills

Effective written communication

Education

GCSE level

Basic IT literacy

ECDL

Tools

Lorenzo

Tomcat

Job description

Mid and South Essex NHS Foundation Trust

(**) Cardiac Centre Receptionist

The closing date is 08 November 2026

We have an exciting opportunity to join the Cardiac Department as a Receptionist, working full-time (37.5 hours per week). The successful candidate will provide a professional and welcoming reception service, acting as a key point of contact for patients, visitors and staff.

The role involves carrying out a full range of reception and administrative duties, supporting the smooth day-to-day operation of the department. The postholder will work closely with a multidisciplinary team, demonstrating excellent communication, organisational skills and a commitment to delivering high-quality patient care and customer service.

Main duties of the job

Support the delivery of a high-quality outpatient service by monitoring clinic standards, ensuring data quality, excellent customer service and patient confidentiality. The role is responsible for responding to patient enquiries, concerns and complaints, resolving issues where appropriate and escalating when necessary.

The postholder will promote a safe environment for patients and staff, identifying and reporting risks in line with Trust policy. They will ensure equitable access to appointments regardless of referral route and work within Trust RTT, diagnostic and cancer access standards to support timely patient care and performance targets.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Job responsibilities

For more information on this varied and rewarding role, please see the attached Job Description. Please be aware that we reserve the right to close the vacancy early should a high number of applications be received. Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Experience

• Working in a customer care environment
• Experience in a receptionist role or call centre agent, ideally in an NHS Trust
• Working experience within the NHS
• Working knowledge of the Patient Administration System Lorenzo and Tomcat

Skills

• Effective written communication and interpersonal skills

Qualifications

• GCSE level or equivalent standard of education.
• Basic IT literacy - working with Word, Excel and Outlook
• ECDL

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mid and South Essex NHS Foundation Trust

£25,272 a yearPer Annum (Pro Rata for Part Time)