(**) Cardiac Centre Receptionist

VerseOne Group; Chelmsford; Sur place; GBP 23 000 - 28 000; Plein temps

Résumé du poste

The Mid and South Essex NHS Foundation Trust is inviting applications for a Receptionist in the Cardiac Department in Chelmsford. This full-time role (37.5 hours per week) involves front-desk duties and delivering a professional customer service to patients and staff.

You will work with a multidisciplinary team, handle a range of administrative tasks and strive for high-quality patient care and confidentiality throughout daily operations.

Qualifications

• Experience in a customer care environment.
• Receptionist or call centre experience, ideally in the NHS.
• Experience within the NHS.
• Working knowledge of Lorenzo and Tomcat.

Responsabilités

• Provide a professional and welcoming reception service to patients, visitors and staff.
• Respond to patient enquiries, concerns and complaints and escalate when needed.
• Support daily outpatient service delivery and data quality in line with RTT standards.
• Promote a safe environment and maintain patient confidentiality.

Connaissances

Effective written communication

Interpersonal skills

Formation

GCSE or equivalent

Basic IT literacy

ECDL

Outils

Lorenzo

Tomcat

Description du poste

Mid and South Essex NHS Foundation Trust is one of the biggest trusts in the country, following the merger of Mid Essex, Basildon and Southend hospitals in April 2020.

Main area Cardiology Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 390-NR-CTC-BR-1916

Site Cardiac Centre Town Chelmsford Salary £25,272 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 08/11/2026 23:59 Interview date 17/11/2026

Regarding your application please be aware :-

We need your application to be in your FULL NAME as per your ID and any Professional Registration to be able to check these.

As per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold. for the role.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Job overview

We have an exciting opportunity to join the Cardiac Department as a Receptionist, working full-time (37.5 hours per week). The successful candidate will provide a professional and welcoming reception service, acting as a key point of contact for patients, visitors and staff.

The role involves carrying out a full range of reception and administrative duties, supporting the smooth day-to-day operation of the department. The postholder will work closely with a multidisciplinary team, demonstrating excellent communication, organisational skills and a commitment to delivering high-quality patient care and customer service.

Main duties of the job

Support the delivery of a high-quality outpatient service by monitoring clinic standards, ensuring data quality, excellent customer service and patient confidentiality. The role is responsible for responding to patient enquiries, concerns and complaints, resolving issues where appropriate and escalating when necessary.

The postholder will promote a safe environment for patients and staff, identifying and reporting risks in line with Trust policy. They will ensure equitable access to appointments regardless of referral route and work within Trust RTT, diagnostic and cancer access standards to support timely patient care and performance targets.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

For more information on this varied and rewarding role, please see the attached Job Description.

Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Experience

• Working in a customer care environment
• Experience in a receptionist role or call centre agent, ideally in an NHS Trust
• Working experience within the NHS
• Working knowledge of the Patient Administration System Lorenzo and Tomcat

Skills

• Effective written communication and interpersonal skills

Qualifications

• GCSE level or equivalent standard of education.
• Basic IT literacy – working with Word, Excel and Outlook
• ECDL

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.