Outpatients Booking & Reception Administrator

VerseOne Group; Chelmsford; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust in Chelmsford is seeking a Booking & Reception Administrator to join the Outpatients team. You will greet patients, answer calls, book appointments, and support front-desk operations with accuracy and courtesy.

The role is full time, 37.5 hours per week, with shifts 8am-4pm or 9am-5pm and occasional 10am-7pm, based at Broomfield Town Chelmsford. You will be the first point of contact, handling enquiries and ensuring data on computer systems is accurate.

Qualifications

• Good educational standard of at least 2 GCSEs in Maths or English or equivalent.
• Good understanding of patient-focused processes and front-desk duties.
• Experience in a busy reception/call-centre environment is desirable.

Responsibilities

• Welcome patients to outpatient areas.
• Check information and ensure records are accurate in computer systems.
• Handle telephone enquiries and appointment bookings in the call centre.
• Pass messages to staff promptly via email, phone or in person.
• Respond to patient complaints in a courteous and professional manner.

Skills

Customer service

Reception duties

Communication

Education

GCSEs in Maths and English

Tools

EPR

e-RS

PAS

Job description

Mid and South Essex NHS Foundation Trust in Chelmsford is seeking a Booking & Reception Administrator to join the Outpatients team. You will greet patients, answer calls, book appointments, and support front-desk operations with accuracy and courtesy.

The role is full time, 37.5 hours per week, with shifts 8am-4pm or 9am-5pm and occasional 10am-7pm, based at Broomfield Town Chelmsford. You will be the first point of contact, handling enquiries and ensuring data on computer systems is accurate.