Cardiology Patient Access Specialist

East Kent Hospitals University NHS Foundation Trust; England; On-site; GBP 20,000 - 23,000; Full time

Job summary

East Kent Hospitals University NHS Foundation Trust in Kent & Canterbury Hospital and affiliated sites seeks a clerical/administrative assistant within Cardiology Diagnostics. The role involves coordinating outpatient referrals, maintaining patient databases and communicating with patients through letters and calls.

You will work across several hospital sites including Queen Elizabeth The Queen Mother Hospital and William Harvey Hospital, with rotation after training.

Responsibilities

• To appoint outpatients from GP for appropriate investigations in order of clinical need and within waiting time targets. Maintain database and generate a letter to patient.
• To appoint outpatients from internal referrals for appropriate investigations in order of clinical need and within the Target wait times. Maintain database and generate a letter to patient.
• Maintain a waiting list of patients waiting for investigations, who can’t be appointed straight away.
• Appoint extra clinics to help bring the waiting times down to be acceptable level.
• Upon discharge, to validate all written and electronic tracking steps.
• To alert the department co-ordinator of any missing data or poor-quality issues, which you feel require following up.
• Ensure that all speciality referrals are followed up correctly and urgent referral are given priority.
• Photocopying as required.
• Promptly answering telephone enquiries and if necessary transferring calls to an appropriate member of staff.
• Use Allscripts Patient Administration System (PAS) and Sunrise to check and update patient details as required. It is extremely important that changes of address and GP are correctly recorded.
• To undertake other clerical duties as required, appropriate to the grading.

Tools

Allscripts PAS

Sunrise

Job description

East Kent Hospitals University NHS Foundation Trust in Kent & Canterbury Hospital and affiliated sites seeks a clerical/administrative assistant within Cardiology Diagnostics. The role involves coordinating outpatient referrals, maintaining patient databases and communicating with patients through letters and calls.

You will work across several hospital sites including Queen Elizabeth The Queen Mother Hospital and William Harvey Hospital, with rotation after training.