Cardiology Receptionist/ Administrator

East Kent Hospitals University NHS Foundation Trust; Canterbury; On-site; GBP 21,000 - 25,000; Full time

Job summary

East Kent Hospitals University NHS Foundation Trust is seeking a Cardiology Receptionist/Administrator to join the Cardiology Diagnostics team. The role involves managing outpatient appointments, patient communications, and accurate data entries across multiple sites in Kent & Canterbury Hospital, with potential rotations to other campuses.

You will work within a busy diagnostic department focused on excellent patient care, admin efficiency, and smooth clinic operations.

Qualifications

• English and Maths Grade C or equivalent.
• Experience with Allscripts PAS & Sunrise.

Responsibilities

• Appoint outpatients from GP for investigations within waiting time targets and generate letters to patients.
• Appoint outpatients from internal referrals for investigations within target wait times and generate letters.
• Maintain a waiting list of patients waiting for investigations.
• Arrange extra clinics to reduce waiting times.
• Validate all written and electronic tracking steps on discharge.
• Alert the department coordinator to missing data or quality issues.
• Ensure referrals are followed up and urgent referrals are prioritized.
• Photocopying as required.
• Answer telephone enquiries and transfer calls as needed.
• Use Allscripts PAS and Sunrise to update patient details accurately.
• Undertake other clerical duties as required.

Skills

Teamwork

Communication

Work under pressure

Education

English and Maths Grade C or equivalent

Tools

Allscripts PAS

Sunrise

Job description

East Kent Hospitals University NHS Foundation Trust

Cardiology Receptionist/ Administrator

The closing date is 22 November 2026

You will be joining a friendly Team within Cardiology Diagnostics. Our Department covers 3 Hospitals and 2 community diagnostic centres and whilst your base hospital will be at the Kent & Canterbury Hospital you'll also be working alongside our colleagues at the Queen Elizabeth The Queen Mother Hospital and William Harvey Hospital. There will be expectation to also rotate to William Harvey site once training has been completed.

Our Mission is to continually provide excellent customer service and care to all of our patients who attend for Diagnostic Investigations, and to be that friendly face that greats them into the department and to be understanding of their needs. If this sounds like you then we would love to hear from you.

PLEASE NOTE - PREVIOUS APPLICANTS NEED NOT APPLY

PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROL. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.

Main duties of the job

• o To appoint outpatients from GP for appropriate investigations in order of clinical need and within waiting time targets. Maintain database and generate a letter to patient.
• o To appoint outpatients from internal referrals for appropriate investigations in order of clinical need and within the Target wait times. Maintain database and generate a letter to patient.
• o Maintain a waiting list of patients waiting for investigations, who can't be appointed straight away.
• o Appoint extra clinics to help bring the waiting times down to be acceptable level.
• o Upon discharge, to validate all written and electronic tracking steps.
• o To alert the departmentco-ordinator of any missing data or poor-quality issues, which you feel require following up.
• o Ensure that all speciality referrals are followed up correctly and urgent referral are given priority.
• o Photocopying as required.
• o Promptly answering telephone enquiries and if necessary transferring calls to an appropriatemember of staff.
• o Use Allscripts Patient Administration System (PAS) and Sunrise to check and update patient details as required. It is extremely important that changes of address and GP are correctly recorded.
• o To undertake other clerical duties as required, appropriate to the grading.

About us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Job responsibilities

If you have further queries please dont hesitate to contact the line manager using the contact details below.

Person Specification

Qualifications

• English and Maths Grade C or equivalent
• Experience with Allscripts PAS & Sunrise

Skills & Experience

• Able to work as a member of a team and on your own
• Must have good communication skills
• Able to work under pressure.
• Experience with Allscripts PAS & Sunrise

Governance

• The Post holder must maintain the confidentiality of information about patients, staff and other health service business in accordance with Trust Policy.

Personal & Professional Attributes

• Previous experience working with the public

Other Requirements

• To be aware of and adhere to the Trust's Vision, Mission and Values.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East Kent Hospitals University NHS Foundation Trust