Cardiology Admin & Patient Access Coordinator

Southend University Hospital NHS Trust; Chelmsford; On-site; GBP 23,000 - 26,000; Full time

Job summary

Southend University Hospital NHS Trust is seeking an organised, patient-focused Administration Assistant to support the Cardiology team. You will book and coordinate outpatient appointments, manage patient pathways and maintain data quality and confidentiality, ensuring timely access to care.

Working closely with physiologists, nurses and admin colleagues, you will monitor waiting lists, produce routine reports, and act as a courteous point of contact for patients and GPs, helping patients

Qualifications

• Organised administrator with excellent communication and patient-focused approach.
• Experience coordinating clinic bookings and patient pathways.
• Commitment to data quality, confidentiality and high standards of customer service.

Responsibilities

• Book and coordinate outpatient appointments, ensuring clinic capacity is fully utilised and patients are scheduled in line with clinical priorities and access targets.
• Validate waiting lists and patient pathways, ensuring accurate tracking and timely progression of patients through the service.
• Act as a key point of contact for patients, GPs and healthcare professionals, responding to enquiries in a courteous, professional and timely manner.
• Monitor clinic administration standards, maintaining high levels of data quality, customer service and patient confidentiality in accordance with Trust policies.
• Support compliance with national and local access standards, including 18-week RTT, 6-week diagnostic and cancer waiting time targets.
• Liaise with patients regarding appointments, including contacting patients with a history of non-attendance to support attendance.
• Maintain departmental databases and reporting systems, producing information and reports to support service performance.

Skills

Organised

Communication

Patient-focused

Teamwork

Job description

Southend University Hospital NHS Trust is seeking an organised, patient-focused Administration Assistant to support the Cardiology team. You will book and coordinate outpatient appointments, manage patient pathways and maintain data quality and confidentiality, ensuring timely access to care.

Working closely with physiologists, nurses and admin colleagues, you will monitor waiting lists, produce routine reports, and act as a courteous point of contact for patients and GPs, helping patients