Cardiac Centre Receptionist

VerseOne Group; Chelmsford; On-site; GBP 19,000 - 23,000; Full time

Job summary

VerseOne Group in Chelmsford is seeking a Receptionist to join the Cardiac Department on a full-time basis (37.5 hours per week). You will provide a professional and welcoming reception service, serving as a first point of contact for patients, visitors and staff.

The role covers reception and administrative duties, supports day-to-day operations, responds to enquiries and escalates issues as needed, while upholding patient confidentiality and high standards of customer service in a busy

Qualifications

• Greeting patients and visitors in a friendly, professional manner.
• Manage front-desk communications and basic administrative tasks.
• Maintain patient confidentiality and data accuracy.
• Promote a safe environment and report risks per policy.

Responsibilities

• Provide a professional and welcoming reception service for patients, visitors and staff.
• Carry out a full range of reception and administrative duties to support day-to-day department operations.
• Respond to patient enquiries, concerns and complaints, escalating when necessary.
• Promote patient safety, data quality and equitable access to appointments in line with Trust standards.

Job description

We have an exciting opportunity to join the Cardiac Department as a Receptionist, working full-time (37.5 hours per week). The successful candidate will provide a professional and welcoming reception service, acting as a key point of contact for patients, visitors and staff.

The role involves carrying out a full range of reception and administrative duties, supporting the smooth day-to-day operation of the department. The postholder will work closely with a multidisciplinary team, demonstrating excellent communication, organisational skills and a commitment to delivering high-quality patient care and customer service.

Support the delivery of a high-quality outpatient service by monitoring clinic standards, ensuring data quality, excellent customer service and patient confidentiality. The role is responsible for responding to patient enquiries, concerns and complaints, resolving issues where appropriate and escalating when necessary.

The postholder will promote a safe environment for patients and staff, identifying and reporting risks in line with Trust policy. They will ensure equitable access to appointments regardless of referral route and work within Trust RTT, diagnostic and cancer access standards to support timely patient care and performance targets.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.