Cardiology Appointment Booker

East Kent Hospitals University NHS Foundation Trust; South Willesborough; On-site; GBP 21,000 - 26,000; Full time

Job summary

East Kent Hospitals University NHS Foundation Trust is seeking a Cardiology Appointment Booker for the William Harvey Hospital. The role requires excellent communication, IT literacy, and accuracy in a busy booking team. You will contribute to timely patient referrals and provide a confidential, friendly service to patients and clinicians.

Working hours are 37.5 per week, Monday to Friday, 8am–4pm. The role emphasizes teamwork, reliability and the ability to use initiative in a supportive NHS

Qualifications

• A sensitive, caring approach to people.
• Ability to cope with demanding work.
• Ability to meet required trust targets.
• Able to work as part of a team or with own initiative.
• Reliable and good timekeeper.
• Diplomacy and discretion.
• To be numerate.
• Computer literate; to show initiative.
• Demonstrate flexibility to adapt with changing service needs.

Responsibilities

• Book referrals for the Cardiology department within a reasonable timeframe.
• Provide an efficient, confidential and professional service to patients and service providers.

Skills

Empathy and care

Handle demanding work

Meet targets

Teamwork and initiative

Reliable and punctual

Diplomacy and discretion

Numeracy

Computer literacy

Flexible working

Education

GCSE English

GCSE English and Maths

Tools

IT systems familiarity

Job description

East Kent Hospitals University NHS Foundation Trust

Cardiology Appointment Booker

The closing date is 22 November 2026

We are looking for a candidate with excellent communication skills to join our friendly booking team at the William Harvey Hospital. The ideal candidate will be IT literate and work well under pressure in a busy environment and able to work accurately and effectively using your own initiative as part of a team.

We are seeking an enthusiastic and reliable candidate who ideally would be resilient and flexible to deliver a positive experience to all patients and service providers by the provision of an efficient, confidential and professional service.

Working hours are 37.5 hours a week Monday to Friday 8am - 4pm.

PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.

Main duties of the job

We manage a high amount of referrals into the Cardiology department, we aim to book the patients within a reasonable timeframe to progress their pathways.

That's why if you are passionate about people, you're the perfect fit for us, if you are someone who can bring your valuable skills behind the scenes.

Our vision is great healthcare from great people if you are great at what you do and want to work in an environment where you can give your best, come and be a part of us!

About us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates for a Skilled Worker Visa for roles that are eligible at the time of application.

Person Specification

Qualifications and training

• GCSE or equivalent passes in English
• GCSE or equivalentin English and Maths

Skills and experience

• A sensitive, caring approach to people
• Be able to cope with demanding work
• Be able to meet required trust targets
• Able to work as part of a team or with own initiative
• Reliable and good timekeeper
• Diplomacy and discretion
• To be numerate
• Computer LiterateTo show initiative
• Demonstrate flexibility to adapt with the needs a changing service

Personal/professional attributes

• Working flexibly and collaboratively as part of a team
• Ability to use own initiative
• Processing of confidential information (data protection act 1998)

Other requirements

• Upholds andmodels the trust values
• Reliable and flexible in approach and attitude
• Desire to contribute in order to improve the quality of the service provided

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East Kent Hospitals University NHS Foundation Trust