Cardiac Unit Receptionist - Part-Time, Patient-Focused

Salisbury; Salisbury; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

NHS Pension Scheme

Generous annual leave

Staff discounts

Onsite facilities

Onsite car parking

Job summary

The Cardiac Investigation Unit and Cardiac Suite Receptionist role at Salisbury NHS Foundation Trust is a part-time position (15 hours per week: Wednesday and Thursday) based onsite in Salisbury. The duties include greeting patients, handling calls, recording attendance, and booking tests and appointments for referrals.

The role supports a team in a fast-paced cardiology department, with opportunities to develop in a patient-centred environment within the NHS framework.

Qualifications

• GCSE English Language (grade C or above).
• ECDL or equivalent computer literacy with experience of word processing, databases, spreadsheets.
• Typing RSA grade II or equivalent touch-typing skills.
• NVQ3 in Business Administration or equivalent.

Responsibilities

• Provide an excellent reception and administration service within Cardiology Departments including Cardiac Investigation Unit and Cardiac Suite.
• Greet patients and visitors, record attendance on Lorenzo and direct to the correct area.
• Handle telephone inquiries politely while maintaining patient confidentiality.
• Assist in managing referrals and booking of patients.

Skills

Excellent telephone manner

Excellent customer care

Autonomy

Coordination

Prioritisation

Confidentiality

Education

GCSE English Language

ECDL / Computer literacy

RSA typing grade II

NVQ3 in Business Administration

Job description

The Cardiac Investigation Unit and Cardiac Suite Receptionist role at Salisbury NHS Foundation Trust is a part-time position (15 hours per week: Wednesday and Thursday) based onsite in Salisbury. The duties include greeting patients, handling calls, recording attendance, and booking tests and appointments for referrals.

The role supports a team in a fast-paced cardiology department, with opportunities to develop in a patient-centred environment within the NHS framework.