Cancer Care SPOC: Patient Pathway Coordinator

Nhs Dumfries & Galloway; Dumfries; On-site; GBP 32,000 - 34,000; Full time

Job summary

NHS Dumfries & Galloway is seeking a compassionate SPOC Cancer Coordinator to provide a consistent point of contact for patients referred with suspected cancer or diagnosed cancer. You will coordinate appointments and liaise with clinical teams to support patients and families throughout their cancer journey.

You will work in collaboration with Cancer Nurse Specialists and booking teams to ensure accurate records and timely pathways, contributing to the evolving SPOC model within the Oncology

Qualifications

• Essential Requirements include experience in health or social care and cancer care
• SVQ 3 in Health/Social Care or Customer Engagement (or equivalent)
• Ability to undertake learning at SCQF level 8
• Competent IT user (Microsoft Office, clinical systems)
• Willingness to undertake communication skills training

Responsibilities

• Act as a named point of contact for a defined caseload from referral onwards
• Provide timely appointment coordination for diagnostics, clinics, MDT meetings, treatment and follow-up
• Offer clear, accurate and sensitive information and support to patients, families and carers
• Liaise with Cancer Nurse Specialists, booking teams, clinicians, GP practices and partner agencies
• Maintain high-quality, accurate patient records and support Cancer Trackers with required pathway data
• Assist patients to access support networks, services and resources across health, social care and voluntary sector
• Use established triage frameworks to assess needs, signpost appropriately, and escalation concerns
• Contribute to audits, service evaluation, and development of the SPOC service

Skills

Empathy

Communication skills

Independent working

Organisational skills

Relationship building

IT literacy

Education

SVQ 3 in Health/Social Care or Customer Engagement

SCQF level 8

Tools

Microsoft Office

Clinical systems

Job description

NHS Dumfries & Galloway is seeking a compassionate SPOC Cancer Coordinator to provide a consistent point of contact for patients referred with suspected cancer or diagnosed cancer. You will coordinate appointments and liaise with clinical teams to support patients and families throughout their cancer journey.

You will work in collaboration with Cancer Nurse Specialists and booking teams to ensure accurate records and timely pathways, contributing to the evolving SPOC model within the Oncology