252770 Cancer Coordinator

Nhs Dumfries & Galloway; Dumfries; On-site; GBP 32,000 - 34,000; Full time

Job summary

NHS Dumfries & Galloway is seeking a compassionate SPOC Cancer Coordinator to provide a consistent point of contact for patients referred with suspected cancer or diagnosed cancer. You will coordinate appointments and liaise with clinical teams to support patients and families throughout their cancer journey.

You will work in collaboration with Cancer Nurse Specialists and booking teams to ensure accurate records and timely pathways, contributing to the evolving SPOC model within the Oncology

Qualifications

• Essential Requirements include experience in health or social care and cancer care
• SVQ 3 in Health/Social Care or Customer Engagement (or equivalent)
• Ability to undertake learning at SCQF level 8
• Competent IT user (Microsoft Office, clinical systems)
• Willingness to undertake communication skills training

Responsibilities

• Act as a named point of contact for a defined caseload from referral onwards
• Provide timely appointment coordination for diagnostics, clinics, MDT meetings, treatment and follow-up
• Offer clear, accurate and sensitive information and support to patients, families and carers
• Liaise with Cancer Nurse Specialists, booking teams, clinicians, GP practices and partner agencies
• Maintain high-quality, accurate patient records and support Cancer Trackers with required pathway data
• Assist patients to access support networks, services and resources across health, social care and voluntary sector
• Use established triage frameworks to assess needs, signpost appropriately, and escalation concerns
• Contribute to audits, service evaluation, and development of the SPOC service

Skills

Empathy

Communication skills

Independent working

Organisational skills

Relationship building

IT literacy

Education

SVQ 3 in Health/Social Care or Customer Engagement

SCQF level 8

Tools

Microsoft Office

Clinical systems

Job description

Advertised location: Dumfries
Advertised salary: Band 4 (£31,537 - £34,303)
Employment type: Permanent

We are seeking compassionate, motivated individuals to join our Oncology Department as Single Point of Contact (SPOC) Cancer Coordinators. This role sits at the heart of cancer patient support in NHS Dumfries & Galloway, providing a consistent, accessible and person-centred point of contact for people referred with an urgent suspicion of cancer or those already diagnosed. You will co-ordinate patient pathways, help ensure timely access to appointments, and work closely with clinical teams to support patients and families at all stages of their cancer journey. This is also a unique opportunity to contribute to the development of the SPOC model—an innovative and evolving approach to cancer care.

As a SPOC Cancer Coordinator, you will:

• Act as a named point of contact for a defined caseload from referral onwards
• Provide timely appointment coordination for diagnostics, clinics, MDT meetings, treatment and follow-up
• Offer clear, accurate and sensitive information and support to patients, families and carers
• Liaise closely with Cancer Nurse Specialists, booking teams, clinicians, GP practices and wider partner agencies
• Maintain high-quality, accurate patient records and support Cancer Trackers with required pathway data
• Assist patients to access support networks, services and resources across health, social care and the voluntary sector
• Use established triage frameworks to assess needs, signpost appropriately, and escalation concerns
• Contribute to audits, service evaluation, and the continuing development of the SPOC service

We are looking for someone who is:

• Empathetic, calm and person-centred, with excellent communication skills
• Able to work independently with indirect supervision
• Highly organised, with strong prioritisation skills
• Confident supporting people with complex emotional and practical needs
• Able to build effective relationships across multidisciplinary and multi-agency teams
• Essential Requirements
• Experience in health or social care, supporting people with complex needs
• Experience in a cancer care environment
• SVQ 3 in Health/Social Care or Customer Engagement (or equivalent)
• Ability to undertake learning at SCQF level 8
• Competent IT user (Microsoft Office, clinical systems)
• Willingness to undertake communication skills training

Must be able to travel independently. You will join a supportive team within the Acute & Diagnostics Directorate at DGRI, working collaboratively across regional and local cancer services. The role is rewarding, emotionally meaningful, and central to improving patient experience across Dumfries & Galloway.

Informal enquiries are welcomed to: [e-mail]

If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa

INFORMATION FOR ALL CANDIDATES

To find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages https://www.nhsdg.co.uk/workwithus/

DISCLOSURE SCOTLAND

Some of our posts may require you to undergo a criminal records check. Changes as of the 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now sees more roles requiring PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team. If you would like to read more information please visit: Disclosure levels - mygov.scot

EQUALITY AND DIVERSITY

NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community.

PUBLIC PROTECTION

Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business.

RIGHT TO WORK IN THE UNITED KINGDOM

NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.

WORK VISA

If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or if you require a work visa that the post would be eligible to be sponsored BEFORE submitting your application form. We are unable to provide sponsorship for bank contracts.

UNITED KINGDOM REGISTRATION

NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies. Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC, GDC etc).

NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community.