Campus Travel Concierge — Make Journeys Seamless

Mitie; Newbury; Presencial; GBP 21.000 - 30.000; Jornada completa

Descripción de la vacante

Mitie is seeking a Travel Concierge for a large corporate campus in Newbury. This on-site role supports employees with parking, commuting options, public transport, car sharing, cycling and EV charging, delivering clear information, timely responses and reliable travel assistance to keep daily journeys simple and stress-free for colleagues.

You will own day-to-day travel services, assist new starters, coordinate suppliers, maintain records and promote sustainable commuting.

Formación

• Experience in travel, transport, parking, workplace, concierge, customer service or another employee-facing environment would be a great fit.
• Experience with parking-management systems, EV charging, sustainable travel, purchase orders or supplier coordination would be an advantage, but you don't need to have done every part of the role before.

Responsabilidades

• Be the on-site point of contact for employee travel and parking enquiries
• Provide guidance on parking, public transport, car sharing, cycling, EV charging and travel options
• Manage parking, car-share, accessibility and travel applications
• Maintain vehicle, permit and application records
• Help new starters understand travel and commuting options
• Coordinate suppliers supporting parking, EV charging, transport services and related technology
• Follow faults and service issues through to resolution, keeping employees informed
• Create clear travel updates and approved Viva Engage communications
• Support sustainable travel initiatives and promote lower-carbon commuting
• Use feedback and service data to identify trends and opportunities for improvement

Conocimientos

Customer service

Communication

Problem solving

Organisation

Technology literacy

Descripción del empleo

Mitie is seeking a Travel Concierge for a large corporate campus in Newbury. This on-site role supports employees with parking, commuting options, public transport, car sharing, cycling and EV charging, delivering clear information, timely responses and reliable travel assistance to keep daily journeys simple and stress-free for colleagues.

You will own day-to-day travel services, assist new starters, coordinate suppliers, maintain records and promote sustainable commuting.