Travel Concierge

Mitie; Newbury; On-site; GBP 21,000 - 30,000; Full time

Job summary

Mitie is seeking a Travel Concierge for a large corporate campus in Newbury. This on-site role supports employees with parking, commuting options, public transport, car sharing, cycling and EV charging, delivering clear information, timely responses and reliable travel assistance to keep daily journeys simple and stress-free for colleagues.

You will own day-to-day travel services, assist new starters, coordinate suppliers, maintain records and promote sustainable commuting.

Qualifications

• Experience in travel, transport, parking, workplace, concierge, customer service or another employee-facing environment would be a great fit.
• Experience with parking-management systems, EV charging, sustainable travel, purchase orders or supplier coordination would be an advantage, but you don't need to have done every part of the role before.

Responsibilities

• Be the on-site point of contact for employee travel and parking enquiries
• Provide guidance on parking, public transport, car sharing, cycling, EV charging and travel options
• Manage parking, car-share, accessibility and travel applications
• Maintain vehicle, permit and application records
• Help new starters understand travel and commuting options
• Coordinate suppliers supporting parking, EV charging, transport services and related technology
• Follow faults and service issues through to resolution, keeping employees informed
• Create clear travel updates and approved Viva Engage communications
• Support sustainable travel initiatives and promote lower-carbon commuting
• Use feedback and service data to identify trends and opportunities for improvement

Skills

Customer service

Communication

Problem solving

Organisation

Technology literacy

Job description

Travel Concierge | Newbury40 hours per week | Site-based in Newbury

Make every journey to work a little easier.We're looking for an organised, approachable and solutions-focused Travel Concierge to join our Signature team at a large corporate campus in Newbury.

As our Travel Concierge, you'll be the go-to person for employees needing help with parking, commuting, public transport, car sharing, cycling, electric vehicle charging and other campus travel services.

This is a people-focused role where great service meets practical problem-solving. Whether you're helping a new starter understand their travel options, resolving a parking issue or helping someone explore a more sustainable way to commute, you'll make travel support simple, clear and easy to navigate.

What you'll do

You'll take ownership of the day-to-day travel service, making sure employees receive clear information and reliable support.

You’ll:

• Be the on-site point of contact for employee travel and parking enquiries
• Provide clear guidance on parking, public transport, car sharing, cycling, EV charging and other travel options
• Manage parking, car-share, accessibility and agreed travel applications
• Maintain accurate vehicle, permit and application records
• Help new starters understand their travel and commuting options
• Work with Security, Access and operational teams to resolve parking, barrier and permit issues
• Coordinate suppliers supporting parking, EV charging, transport services and related technology
• Follow faults and service issues through to resolution, keeping employees informed along the way
• Support sustainable travel initiatives and help promote lower-carbon commuting options
• Use employee feedback and service data to identify trends and opportunities for improvement
• Create clear travel updates and approved Viva Engage communications
• Support purchase orders, supplier information and service records.

You won't just answer the question. You'll take ownership and help get it sorted.

Who are we looking for?

We're looking for someone who enjoys helping people, stays organised and takes pride in finding solutions.

You’ll thrive in this role if you:

• Are naturally approachable and helpful
• Communicate clearly and confidently
• Enjoy solving practical problems
• Take ownership and follow things through
• Are organised and have excellent attention to detail
• Can explain policies and processes in a simple, helpful way
• Build positive relationships with employees, suppliers and operational teams
• Stay calm and professional when dealing with challenging enquiries
• Are confident using technology, systems and data
• Are interested in improving the employee experience and making workplace travel more sustainable.

Experience in travel, transport, parking, workplace, concierge, customer service or another employee-facing environment would be a great fit.

Experience with parking-management systems, EV charging, sustainable travel, purchase orders or supplier coordination would be an advantage, but you don't need to have done every part of the role before.

Become a Moment Maker

At Signature, we use Momentology® to intentionally design and deliver moments that shape how people experience the workplace.

As our Travel Concierge, you'll become a Moment Maker, recognising that the employee experience starts before someone even walks through the door.

You'll use Momentology® to make travel support clear, responsive and personal, taking ownership and creating positive moments through every enquiry, update and resolution.

Sometimes the moment that matters is simply giving someone a clear answer, keeping them updated or making a frustrating journey that little bit easier.

Why join Signature?

This is an opportunity to own a highly visible employee service and make a practical difference to people's working day.

You’ll have the opportunity to:

• Make a Practical Difference by helping employees resolve real travel and parking needs
• Own a Visible Service as the on-site point of contact for travel support
• Work Across the Campus with employees, suppliers and operational teams
• Support Sustainable Travel by promoting lower-carbon commuting and EV options
• Develop Through Momentology® and build your skills in employee experience and service improvement.

Clear guidance. Reliable support. A better journey to work.If you're someone who loves helping people, enjoys solving problems and takes pride in making complicated things feel simple, we'd love to hear from you.

Come and help us make every journey to work easier to understand, access and manage.