Hotel Operations Manager

-; Chichester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Generous pension contributions

Employee Assistance Programme

Mental Health First Aiders

Cycle to Work scheme

Garden and pool access

Shop discounts

Discounted courses

Bed and breakfast rates

Job summary

Platinum Recruitment Consultancy Ltd is seeking a Hotel Operations Manager for a College in Chichester, West Sussex. This role combines front-of-house leadership with residential services across day and night shifts, within a busy campus environment.

You will lead a team, oversee bookings and service standards, and coordinate campus operations to deliver a welcoming, professional experience for students, guests and visitors.

Qualifications

• Significant experience in front-of-house, hospitality, accommodation or a similar operational setting.
• Strong management experience.
• Experience managing customer-facing teams across different shifts.
• Strong leadership, organisation and decision-making skills.
• Confidence handling complaints and unexpected situations.
• Excellent communication, IT and administrative skills.
• Good numerical skills and attention to detail.
• An understanding of confidentiality, health and safety, safeguarding and security.
• A relevant qualification or equivalent experience.

Responsibilities

• Lead front desk services across daytime, evening and overnight teams.
• Manage staffing, rotas, handovers and service standards.
• Oversee accommodation bookings, arrivals, departures and room access.
• Line manage and develop team members.
• Handle complaints, operational issues and incident escalation.
• Work with other departments to coordinate accommodation and campus services.
• Maintain accurate records, reports and financial information.
• Identify opportunities to improve services and customer experiences.

Skills

Front-of-house leadership

People management

Customer service

Operational planning

Tools

IT skills

Job description

Hotel Operations Manager – College – Chichester, West Sussex | £35,000 FTC – Maternity Cover 12 months.

Lead front desk and residential services with a fantastic range of campus benefits!

Looking for a varied management role where you can lead a team, improve customer experiences and make a real difference? This Hotel Operations Manager – College opportunity in Chichester, West Sussex combines front-of-house leadership with residential operations in a unique campus environment.

You’ll oversee daytime and overnight services, support your team’s development and help ensure students, guests and visitors receive a welcoming, professional service.

Why apply?

You’ll enjoy:

• £35,000 salary
• Generous pension contributions, matched from 4% to 7.5%
• Employee Assistance Programme and Mental Health First Aiders
• Cycle to Work scheme
• Free entry to the beautiful site gardens
• Free use of the swimming pool, library and tennis courts
• Discounts in two on-site shops
• Free and discounted places on short courses
• Subsidised bed and breakfast rates

Key Responsibilities

You’ll oversee front desk and residential operations, ensuring services run smoothly across different shifts. You’ll:

• Lead front desk services across daytime, evening and overnight teams
• Manage staffing, rotas, handovers and service standards
• Oversee accommodation bookings, arrivals, departures and room access
• Line manage and develop team members
• Handle complaints, operational issues and incident escalation
• Work with other departments to coordinate accommodation and campus services
• Maintain accurate records, reports and financial information
• Identify opportunities to improve services and customer experiences

What we’re looking for

You’ll bring:

• Significant experience in front-of-house, hospitality, accommodation or a similar operational setting
• Strong management experience
• Experience managing customer-facing teams across different shifts
• Strong leadership, organisation and decision-making skills
• Confidence handling complaints and unexpected situations
• Excellent communication, IT and administrative skills
• Good numerical skills and attention to detail
• An understanding of confidentiality, health and safety, safeguarding and security
• A relevant qualification or equivalent experience

Experience in higher education, residential services or a 24-hour operation would be advantageous.

If you’re an experienced Front Office Manager or Residential services Manager ready for your next challenge in Chichester, West Sussex, this is an excellent opportunity to develop your career in a distinctive campus setting.

Job Number │ 13533 / INDCATERERING
Location │ Chichester, West Sussex
Role │ Hotel Operations Manager – College