Hotel Operations Manager

Platinum Recruitment Consultancy; Chichester; On-site; GBP 32,000 - 39,000; Full time

Job summary

Platinum Recruitment Consultancy in Chichester, West Sussex is seeking a Hotel Operations Manager for a College to lead front desk and residential services across day and night shifts. You’ll oversee staffing, bookings, and service standards, coordinating accommodation and campus services with a focus on guest experience.

You’ll manage teams, handle complaints and escalation, and work with other departments to maintain records and financial information.

Qualifications

• Significant experience in front-of-house, hospitality, accommodation or a similar operational setting.
• Strong management experience.
• Experience managing customer-facing teams across different shifts.
• Strong leadership, organisation and decision-making skills.
• Confidence handling complaints and unexpected situations.
• Excellent communication, IT and administrative skills.
• Good numerical skills and attention to detail.
• An understanding of confidentiality, health and safety, safeguarding and security.
• A relevant qualification or equivalent experience.
• Experience in higher education, residential services or a 24-hour operation would be advantageous.

Responsibilities

• You’ll oversee front desk and residential operations, ensuring services run smoothly across different shifts.
• Lead front desk services across daytime, evening and overnight teams.
• Manage staffing, rotas, handovers and service standards.
• Oversee accommodation bookings, arrivals, departures and room access.
• Line manage and develop team members.
• Handle complaints, operational issues and incident escalation.
• Work with other departments to coordinate accommodation and campus services.
• Maintain accurate records, reports and financial information.
• Identify opportunities to improve services and customer experiences.

Skills

Front-of-house

Hospitality

Leadership

Team management

Customer service

IT skills

Administrative skills

Confidentiality

Health & Safety

24-hour operation

Education

Relevant qualification or equivalent experience

Tools

IT systems

Record keeping

Job description

Hotel Operations Manager - College - Chichester, West Sussex | £35,000 FTC - Maternity Cover 12 months.

Lead front desk and residential services with a fantastic range of campus benefits!

Looking for a varied management role where you can lead a team, improve customer experiences and make a real difference? This Hotel Operations Manager - College opportunity in Chichester, West Sussex combines front-of-house leadership with residential operations in a unique campus environment.

You’ll oversee daytime and overnight services, support your team's development and help ensure students, guests and visitors receive a welcoming, professional service.

You’ll enjoy:

• £35,000 salary
• Generous pension contributions, matched from 4% to 7.5%
• Employee Assistance Programme and Mental Health First Aiders
• Cycle to Work scheme
• Free entry to the beautiful site gardens
• Free use of the swimming pool, library and tennis courts
• Discounts in two on-site shops
• Free and discounted places on short courses
• Subsidised bed and breakfast rates

Key Responsibilities

• You’ll oversee front desk and residential operations, ensuring services run smoothly across different shifts.
• Lead front desk services across daytime, evening and overnight teams.
• Manage staffing, rotas, handovers and service standards.
• Oversee accommodation bookings, arrivals, departures and room access.
• Line manage and develop team members.
• Handle complaints, operational issues and incident escalation.
• Work with other departments to coordinate accommodation and campus services.
• Maintain accurate records, reports and financial information.
• Identify opportunities to improve services and customer experiences.

What we're looking for

• Significant experience in front-of-house, hospitality, accommodation or a similar operational setting.
• Strong management experience.
• Experience managing customer-facing teams across different shifts.
• Strong leadership, organisation and decision-making skills.
• Confidence handling complaints and unexpected situations.
• Excellent communication, IT and administrative skills.
• Good numerical skills and attention to detail.
• An understanding of confidentiality, health and safety, safeguarding and security.
• A relevant qualification or equivalent experience.
• Experience in higher education, residential services or a 24-hour operation would be advantageous.

If you're an experienced Front Office Manager or Residential services Manager ready for your next challenge in Chichester, West Sussex, this is an excellent opportunity to develop your career in a distinctive campus setting.

Job Number │ 13533 / INDCATERERING

Location │ Chichester, West Sussex

Role │ Hotel Operations Manager - College