Camera Enforcement Unit Business Support Assistant - Viewing Team

West Midlands Police; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional policing authority in the United Kingdom seeks an Administrative Assistant to handle clerical duties related to camera offences. The ideal candidate should possess strong IT skills, the ability to manage sensitive information, and effective communication skills. The role involves database management, document filing, and supporting prosecution processes. This full-time position offers a standard workweek of 36.5 hours, maintaining the highest standards of integrity and accountability.

Qualifications

• Competent in the use of IT, including Microsoft packages or equivalent.
• Ability to manage competing demands and deadlines.
• Demonstrate integrity and professionalism when handling sensitive information.

Responsibilities

• Provide clerical and administrative support for camera offences.
• Input and update data on various computer systems.
• Assist in producing prosecution files for detected offences.
• Maintain both manual and computerized office systems.
• Answer and action enquiries in person and over the phone.
• Undertake various clerical duties including filing and photocopying.

Skills

Ability to work to strict deadlines

Ability to accurately input/file and retrieve data

Competent in the use of IT

Ability to handle sensitive and confidential information

Effective Communication skills

Interpersonal and communication skills

Tools

Microsoft Office

Job description

Previous applicants do not need to apply

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

Role Purpose

To provide efficient clerical and administrative duties necessary to progress camera offences from a range of enforcement cameras across the West Midlands Policing area.

Key Responsibilities

• Following of set procedures to view offences that have been produced by a range of fixed cameras and input/import from original offence onto the appropriate national system e.g. Startraq/Pentip
• Maintain and update on any issues with back office enforcement equipment to ensure cameras are operational to their maximum
• Assist with the production of prosecution files in relation to detected offences.
• Provide general clerical assistance e.g. filing, photocopying, postal despatch, maintenance of records, statistical returns, management information, and, where appropriate, diary management
• Maintain and update both manual and computerised office systems and/or databases in accordance with departmental and force procedures
• Answer and action telephone and face to face enquiries
• To operate computers in respect of data input, analysis and search procedures
• To operate word-processing/typing and associated equipment, ensuring control and security of disks and maintenance of equipment
• Receive and implement updates to electronic records, e.g. call logging, using computer systems
• File and retrieve documents within an established document management system or central data file
• To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

Essential and desirable skills

Essential

• Ability to work to strict deadlines, managing a workload whilst balancing competing demands
• Ability to accurately input/ file and retrieve data
• Competent in the use of IT, including Microsoft packages or equivalent
• Ability to handle sensitive and confidential information whilst demonstrating the utmost integrity and professionalism
• Effective Communication skills, written and verbal
• To display a good level of interpersonal and communication skills

Desirable

• Working in a customer service environment
• PNC
• Knowledge of building court files and / or use of Connect
• Ability to be flexible and work in a team environment
• An interest/knowledge of road safety issues/casualty reduction

Hours of work

The hours of work are 36.5hrs a week, Monday to Friday 08:00 to 16:00.

Location

Dudley, Castlegate

Vetting

Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical

Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a hearing test.

Interviews: TBC

West Midlands Police is a Disability Confident Leader

As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

Diversity and Inclusion Vision

Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities