Call Handler - Health Hotline (Paid Training, Evenings & Weekends)

NHS; St Asaph; Remote; GBP 27,000 - 28,000; Full time

Job summary

NHS 111 Wales is recruiting a Call Handler in St Asaph. Permanent roles, 37.5 hours per week (full-time) and various part-time fixed rota options. Location at Ty Elwy, St Asaph. Training is provided full-time for 5 weeks. Weekend, evening, night shifts included. Applications welcomed from Welsh and English speakers.

Salary £26,813 - £27,890 per annum, pro rata. Closing 15/11/2026. Sponsorship not provided. Candidates must be 18+.

Qualifications

• Minimum 5 GCSEs or equivalent.
• NVQ Level 3 or equivalent.

Responsibilities

• Answer calls from the public for NHS 111 Wales Service.
• Enter patient information quickly and accurately into computer systems.
• Work as part of a team; training provided and paid (full-time during daytime, 5 weeks).
• Welsh language ability is desirable; Welsh or English speakers welcome.

Skills

Interpersonal skills

Communication

Flexible approach

IT skills

Critical thinking

Policy interpretation

Welsh speaking (desirable)

Education

GCSEs

NVQ Level 3

Job description

NHS 111 Wales is recruiting a Call Handler in St Asaph. Permanent roles, 37.5 hours per week (full-time) and various part-time fixed rota options. Location at Ty Elwy, St Asaph. Training is provided full-time for 5 weeks. Weekend, evening, night shifts included. Applications welcomed from Welsh and English speakers.

Salary £26,813 - £27,890 per annum, pro rata. Closing 15/11/2026. Sponsorship not provided. Candidates must be 18+.