999 Call Handler — Welsh/English Bilingual

Welsh Ambulance Services University NHS Trust; Carmarthen; On-site; GBP 21,000 - 27,000; Full time

Job summary

Welsh Ambulance Services University NHS Trust is seeking a role that involves liaising with the public and health care professionals, with a strong emphasis on accurate data entry and customer care. The position requires flexibility to work alternating shifts, including out of hours, weekends, and holidays.

The ability to speak Welsh is desirable, and you will be part of a team handling 999-related communications in a pressurised environment.

Qualifications

• Excellent communication and customer care are essential.
• Ability to input details accurately onto a computer system.
• Flexibility to work alternating shift patterns, including out of hours and weekends.

Responsibilities

• Liaise with members of the public and Health Care Professionals.
• Input data quickly and accurately into the computer system.

Skills

Communication

Customer care

Typing speed

Listening skills

Teamwork

Welsh language

Job description

Welsh Ambulance Services University NHS Trust is seeking a role that involves liaising with the public and health care professionals, with a strong emphasis on accurate data entry and customer care. The position requires flexibility to work alternating shifts, including out of hours, weekends, and holidays.

The ability to speak Welsh is desirable, and you will be part of a team handling 999-related communications in a pressurised environment.