Welsh-Speaking Emergency Communications Operator

Adecco Portugal; St Asaph; Sur place; GBP 16 000 - 23 000; Plein temps

Résumé du poste

Adecco are pleased to be recruiting for a Police Call Handler (Days) to work within the North Wales Police Force. Location: St Asaph. Contract Type: Temporary ongoing. Hourly Rate: £14.10 per hour. Working Pattern: Full Time day shifts Monday to Friday.

Role involves delivering first-contact customer service, recording information accurately, and deploying resources in a pressurised environment. Vetting and Welsh language requirement apply.

Qualifications

• NVQ Level 3 or equivalent qualification in Communication, Business, or a Customer-related field, or proven relevant experience.
• Welsh Speaking Level 2 required.
• Typing/word processing skills of 25 - 30 words per minute.
• Strong communication skills with the ability to work well both in a team and independently.
• Intermediate IT skills, particularly with Windows systems.
• Problem-solving skills and the ability to remain calm under pressure.
• A good geographical knowledge of North Wales.

Responsabilités

• Receive and resolve public inquiries in line with force policy.
• Provide advice and manage caller expectations, ensuring first contact resolution.
• Analyse and assess risk using various information systems.
• Record relevant information accurately for different audiences, including police departments and external agencies.
• Liaise with external agencies as needed.
• Manage the closure of incidents where appropriate.
• Distribute messages via email, telephone, fax, and intranet.
• Direct police units to incidents through intelligent deployment, maximising resource efficiency.
• Inform and coordinate with other emergency services as required.
• Maintain a log of all incidents and ensure proper scheduling of appointments.
• Update the Force Records Management System and undertake relevant clerical duties.
• Represent colleagues/organisation in various forums and assist at special events or major incidents as needed.

Connaissances

Welsh speaking

Typing speed

Communication skills

IT skills

Geography North Wales

Formation

NVQ Level 3 or equivalent

Description du poste

Adecco are pleased to be recruiting for a Police Call Handler (Days) to work within the North Wales Police Force. Location: St Asaph. Contract Type: Temporary ongoing. Hourly Rate: £14.10 per hour. Working Pattern: Full Time day shifts Monday to Friday.

Role involves delivering first-contact customer service, recording information accurately, and deploying resources in a pressurised environment. Vetting and Welsh language requirement apply.