999 Call Handler — Welsh-Speaking Contact Centre Pro

Welsh Ambulance NHS Trust; Carmarthen; On-site; GBP 21,000 - 32,000; Full time

Job summary

Welsh Ambulance Service NHS Trust is seeking a 999 Call Handler to efficiently input details onto a computer system while maintaining calm, courteous communication with the public and health professionals.

The role involves working in a high-pressure environment with an alternating shift pattern, including weekends and bank holidays. Welsh language skills are desirable, and the team values reliable, team-oriented individuals who can adapt to changing situations.

Qualifications

• GCSEs including Maths and English are required.
• NVQ Level 2 in a professionally related subject preferred.

Responsibilities

• Input details quickly and accurately on a computer system.
• Liaise with members of the public and health care professionals.
• Work alternating shifts including out of hours, bank holidays and weekends.
• Welsh language skills are desirable.

Skills

Interpersonal skills

Public communication

Teamwork

Under pressure

Welsh (desirable)

Education

GCSEs (Maths & English)

NVQ Level 2

Job description

Welsh Ambulance Service NHS Trust is seeking a 999 Call Handler to efficiently input details onto a computer system while maintaining calm, courteous communication with the public and health professionals.

The role involves working in a high-pressure environment with an alternating shift pattern, including weekends and bank holidays. Welsh language skills are desirable, and the team values reliable, team-oriented individuals who can adapt to changing situations.