NHS 111 Wales Call Advisor - Full/Part-Time

Welsh Ambulance NHS Trust; St Asaph; On-site; GBP 27,000 - 28,000; Full time

Job summary

Welsh Ambulance NHS Trust is seeking calibre staff for the NHS 111 Wales service at St Asaph. You will manage public calls, collect information quickly and accurately, and work collaboratively in a call-centre style setting. Training is provided and paid full-time for the initial period.

Successful applicants will show empathy, dignity and respect, and must be able to work within a fixed rota system. Welsh/English language skills are welcome.

Qualifications

• Minimum 5 GCSEs or equivalent.
• NVQ Level 3 or equivalent.
• Experience dealing with the public on the phone.

Responsibilities

• You will answer calls from the public for NHS 111 Wales.
• You will work as part of a team and maintain good telephony skills.
• Training will be provided and paid on a full-time basis during initial period.

Skills

Interpersonal skills

Communicate confidently

Flexible approach

IT skills

Critical thinking

Policy interpretation

Welsh language (desirable)

Education

GCSEs or equivalent

NVQ Level 3 or equivalent

Job description

Welsh Ambulance NHS Trust is seeking calibre staff for the NHS 111 Wales service at St Asaph. You will manage public calls, collect information quickly and accurately, and work collaboratively in a call-centre style setting. Training is provided and paid full-time for the initial period.

Successful applicants will show empathy, dignity and respect, and must be able to work within a fixed rota system. Welsh/English language skills are welcome.