NHS 111 Call Handler - Flexible Shifts with Paid Training

Welsh Ambulance Services University NHS Trust; St Asaph; On-site; GBP 27,000 - 28,000; Full time

Job summary

The Welsh Ambulance Services University NHS Trust is hiring a NHS 111 Wales Call Handler at St Asaph. Permanent, full-time 37.5 hours or part-time shifts on a fixed rota. Salary £26,813–£27,890 per annum pro rata, with training provided and potential for weekend/evening/night shifts in a flexible rota.

You will answer calls from the public, demonstrate calm decision-making, and work as part of a team with strong communication and IT skills. Welsh language ability is desirable.

Qualifications

• Minimum 5 GCSEs or equivalent.
• NVQ Level 3 or equivalent.

Responsibilities

• Answer calls from the public for NHS 111 Wales.
• Work as part of a team in a call centre environment.
• Demonstrate excellent communication and customer service.
• Attend training and commit to learning during initial program.

Skills

Interpersonal skills

Confident communication

Flexible work approach

IT skills

Critical thinking

Policy interpretation

Welsh language

Education

GCSEs

NVQ Level 3

Job description

The Welsh Ambulance Services University NHS Trust is hiring a NHS 111 Wales Call Handler at St Asaph. Permanent, full-time 37.5 hours or part-time shifts on a fixed rota. Salary £26,813–£27,890 per annum pro rata, with training provided and potential for weekend/evening/night shifts in a flexible rota.

You will answer calls from the public, demonstrate calm decision-making, and work as part of a team with strong communication and IT skills. Welsh language ability is desirable.