NHS 111 Call Handler – Calm, Decisive Support, Paid Training

Welsh Ambulance Services University NHS Trust; Wales; Presencial; GBP 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Full-time daytime hours during initial

Descripción de la vacante

Welsh Ambulance Services University NHS Trust is seeking a Call Handler for NHS 111 Wales. You will answer public calls, record patient data quickly and accurately, and work as part of a team to deliver accurate, timely assistance.

Training is provided and paid on a full-time daytime basis for 5 weeks; ability to speak Welsh is desirable but not required, with Welsh and/or English speakers welcome to apply. Applicants must be 18 or over.

Formación

• Excellent verbal and written communication skills.
• Ability to work in a team and follow procedures.
• Experience in a call centre or similar high-volume environment preferred.
• Strong keyboard and computer skills for inputting patient data.

Responsabilidades

• Answer calls from the public for NHS 111 Wales.
• Make quick, accurate decisions and record patient information in the computer system.
• Work as part of a team and maintain a calm, respectful manner.

Conocimientos

Communication skills

Teamwork

Calm under pressure

Active listening

Descripción del empleo

Welsh Ambulance Services University NHS Trust is seeking a Call Handler for NHS 111 Wales. You will answer public calls, record patient data quickly and accurately, and work as part of a team to deliver accurate, timely assistance.

Training is provided and paid on a full-time daytime basis for 5 weeks; ability to speak Welsh is desirable but not required, with Welsh and/or English speakers welcome to apply. Applicants must be 18 or over.