Call Handler/Administrator - Apprenticeship Opportunity

Rotherham Doncaster & South Humber NHS Foundation Trust; Rotherham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare trust in Rotherham is seeking a motivated Call Handler / Receptionist to join their busy admin hub. The successful candidate will provide quality administration and customer service, handling calls and maintaining records. Previous experience in a call handling role or the NHS is advantageous, along with strong communication skills and proficiency in Microsoft Office. This role includes an opportunity for a Level 2 apprenticeship qualification, contributing to personal and professional development.

Benefits

Level 2 apprenticeship opportunity

Regular supervision and professional development

Qualifications

• Experience in a call handling environment or previous work in the NHS is preferred.
• Ability to handle challenging calls with professionalism.
• Familiarity with the Microsoft Office suite is essential.

Responsibilities

• Provide quality administration and telephone service.
• Act as first point of contact for service users.
• Maintain accurate records using Microsoft applications.
• Support the team with general administrative duties.

Skills

Communication skills

Customer service

Word processing skills

Empathy

Education

5 GCSEs including Grade C or above in English and Mathematics or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

SystmOne

Job description

Overview

A Vacancy at Rotherham Doncaster and South Humber NHS Foundation Trust. We are looking for a highly motivated, enthusiastic Call Handler / Receptionist to join our busy admin hub, supporting clinical services in the Rotherham Care Group, who want to participate and contribute to achieving excellent quality of care for our patients. We provide frontline mental health services in the community.

In return for this commitment we will support and develop your potential and skills through regular supervision and development in this busy role within our friendly Trust.

Key Responsibilities

• Provide confidential, quality administration and telephone service.
• Act as first point of contact for service users and other professionals, offering excellent customer service.
• Handle large volumes of telephone calls, including challenging and emotive conversations.
• Work effectively in a fast-paced office environment, adapting to varying demands and priorities.
• Maintain accurate records using Microsoft Word, Excel and Outlook; knowledge of SystmOne would be a distinct advantage.
• Travel between various locations as required.
• Support the team with general administrative duties.

Qualifications and Experience

• Good standard of education (5 GCSEs including Grade C or above in English and Mathematics or equivalent).
• Experience of working in a call handling environment or previous experience within the NHS.
• Strong oral and written communication skills; ability to deal calmly, politely and professionally with people at all levels, including service users and relatives.
• Empathetic nature and ability to display tact and diplomacy in difficult circumstances.
• High standard of word processing skills and familiarity with Microsoft Office suite.

Apprenticeship Opportunity

If you do not already hold a Level 2 qualification, RDaSH offers this post alongside the opportunity to complete a Level 2 apprenticeship qualification relevant to your role. Approximately 20% of working hours will be spent on training or studying, leading to a nationally recognisable qualification.

How to Apply

• View the full role details in the attached job description and person specification.
• If applying via the apprenticeship route, review the eligibility document provided to ensure you meet the criteria.
• Submit your application before the advert closes on Friday 19 Dec 2025.

Additional Information

Rotherham Doncaster and South Humber NHS Foundation Trust employs around 4,000 colleagues and offers a wide portfolio of mental health, physical health, learning disability and drug and alcohol services. For more information on our strategy, visit https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/. To learn about working for RDaSH and the benefits we offer, visit https://workwithrdash.co.uk/. For our inclusive culture and allyship, view https://youtu.be/WMJSkLoTk4Q. The main terms and conditions can be found at https://www.nhsemployers.org/publications/tchandbook.