Call Centre Trainer

Hunter Selection; Newbottle; On-site; GBP 34,000 - 40,000; Full time

Job summary

A prominent recruitment consultancy is seeking a Call Centre Trainer in Sunderland to enhance customer service through effective training. This role offers a salary of up to £40,000 and benefits such as 27 days' holiday and a significant pension contribution. The ideal candidate will design and deliver impactful training sessions, assist in staff development, and contribute to improving customer satisfaction.

Benefits

Salary up to £40,000

27 days' holiday

Company pension contribution of up to 11%

Career development opportunities

Supportive work environment

Qualifications

• Previous experience as a Customer Service Trainer or Call Centre Trainer.
• Ability to design engaging and impactful training programs.
• Knowledge of customer service KPIs.

Responsibilities

• Design and deliver engaging training sessions.
• Create training materials including guides and e-learning content.
• Coach and mentor staff on communication and customer engagement skills.
• Assess training effectiveness and implement improvements.
• Identify skill gaps and develop tailored learning solutions.

Skills

Customer service best practices

Strong communication skills

Presentation skills

Digital tools for training delivery

Job description

Call Centre Trainer - Sunderland - to £40K plus generous package

My client is seeking an experienced Customer Service Trainer to join their team and drive service excellence across the business. The Sunderland call centre has recently opened, and this is a fantastic opportunity for the right Customer Service Trainer to really make their mark at an early stage in this exciting new venture within a well‑known business. It represents a great chance for someone passionate about developing people and improving customer experience to make a huge impact on the staff in a great working environment.

Key Responsibilities

• Design and deliver engaging training sessions for customer service teams (in‑person and virtual).
• Create training materials, including presentations, guides, and e‑learning content.
• Coach and mentor staff to enhance communication, problem‑solving, and customer engagement skills.
• Assess training effectiveness and implement improvements.
• Work with managers to identify skill gaps and develop tailored learning solutions.

Skills & Experience

• Previous experience as a Customer Service Trainer, Call Centre Trainer or similar role.
• Strong communication and presentation skills.
• Ability to design interactive and impactful training programs.
• Knowledge of customer service best practices and KPIs.
• Comfortable using digital tools for training delivery.

What We Offer

• Salary of up to £40,000.
• 27 days' holiday.
• Company pension contribution of up to 11% of basic salary.
• Career development and progression opportunities.
• Supportive and collaborative working environment.
• The chance to make a real impact on customer satisfaction and the team environment.

This is an urgent role, so please apply early to avoid disappointment!

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.