Call Centre Agent

HRC Recruitment; Kilmarnock; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid work

28 days holidays

Pension

Life Assurance

Healthcare plan

Staff discounts

Job summary

HRC Recruitment in Kilmarnock is hiring a Customer Solutions Agent to handle inbound and outbound calls helping customers become debt-free. You will receive best-in-class training to develop the skills needed for success, and work within a dedicated Voice team as part of our larger Collections group.

The role is based at our HALO Kilmarnock site with hybrid working after training, offering a stable, long-term career with a multinational employer and a competitive package including a potential

Qualifications

• Excellent written and communication skills.
• Previous call centre or customer service experience.
• Ability to work towards targets.
• A team player.
• Ability to show empathy whilst being resilient.

Responsibilities

• Handle inbound and outbound calls to help customers become debt-free.
• Work within a Voice team and contribute to the wider Collections team.
• Participate in training to develop role-specific skills.

Skills

Written communication

Call centre experience

Target achievement

Team player

Empathy and resilience

Job description

Customer Solutions Agent

Kilmarnock - Start date 9th November 2026

£26,000 plus a potential £500 monthly bonus

Fantastic opportunity to join one of the UK's largest buyers and collectors of unpaid loans and other forms of credit.

As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free.

You'll receive best-in-class training to provide you with the skills required to perform successfully in your role.

Once trained, you will work within a Voice team and become a valued member of our wider Collections team.

This is a fantastic opportunity to develop a long-term career with a multi-national company based in our 'award-winning' and 'low carbon' HALO Kilmarnock site.

Key Skills Required

• Excellent written and communication skills
• Previous call centre or customer service experience
• Ability to work towards targets
• A team player
• Ability to show empathy whilst being resilient

Salary: £26,000pa and opportunity to earn up to £500 bonus per month*

• Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
• 37.5 hours per week (Mon-Thu Shifts across 8am - 8pm, Fri 9am - 5pm & 1 in 3 Sat 8am - 2pm)
• 28 days holidays (increasing to 31 days after 5 years)
• Pension (5% employee and minimum 4% employer contributions)
• Life Assurance (3 x annual salary)
• Free medical, dental and optical healthcare cash plan

Additional Benefits

• Staff discounts at a huge number of shops and online retailers
• Health and Wellbeing programme
• Employee Assistance Scheme
• Modern Apprenticeship Scheme

*Bonus payable after training is complete

All successful candidates will be subject to background checks which include 5-year work references, criminal background checks and basic credit checks.

HRC Recruitment is an equal opportunities employer, and all applications will be treated as such.