Customer Account Advisor

Brook Street; Stratford-upon-Avon; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Brook Street in Stratford-upon-Avon is seeking an experienced Customer Account Manager to manage customer accounts, handle inbound and outbound calls, and negotiate affordable payment arrangements. You will resolve queries, maintain records, and support customers to achieve positive outcomes while delivering excellent service.

The role offers a £26,800 salary for 37.5 hours per week with hybrid working (up to 2 days from home) and development opportunities, Monday to Friday.

Qualifications

• Debt collection/debt recovery experience is required.
• Call centre experience is required.
• Strong communication and negotiation skills are essential.
• Ability to confidently manage sensitive customer conversations.

Responsibilities

• Manage customer accounts and handle inbound and outbound calls.
• Negotiate affordable payment arrangements with customers.
• Resolve account queries and maintain accurate records.
• Support customers to find positive outcomes while delivering excellent service.

Skills

Debt collection

Call centre

Communication

Negotiation

Sensitive conversations

Job description

Customer Account Advisor | Stratford-upon-Avon | £26,800

We are looking for an experienced Customer Account Manager to join a busy, customer-focused team.
In this role, you'll be responsible for managing customer accounts, handling inbound and outbound calls, negotiating affordable payment arrangements, resolving account queries, maintaining accurate records, and supporting customers to find positive outcomes while delivering excellent customer service.
What's on offer?

• £26,800 salary
• 37.5 hours per week
• Hybrid working available (up to 2 days from home once fully trained and meeting performance expectations)
• Monday to Friday
• Career development opportunities

Essential Requirements

• Previous debt collection/debt recovery experience
• Previous call centre experience
• Strong communication and negotiation skills
• Ability to confidently manage sensitive customer conversations

Please note: Applications without debt collection/debt recovery experience and call centre experience will not be considered.
Location: Stratford-upon-Avon

Customer Account Manager | Stratford-upon-Avon | £26,800

We are looking for an experienced Customer Account Manager to join a busy, customer-focused team.
In this role, you'll be responsible for managing customer accounts, handling inbound and outbound calls, negotiating affordable payment arrangements, resolving account queries, maintaining accurate records, and supporting customers to find positive outcomes while delivering excellent customer service.
What's on offer?

• £26,800 salary
• 37.5 hours per week
• Hybrid working available (up to 2 days from home once fully trained and meeting performance expectations)
• Monday to Friday
• Career development opportunities

Essential Requirements

• Previous debt collection/debt recovery experience
• Previous call centre experience
• Strong communication and negotiation skills
• Ability to confidently manage sensitive customer conversations

Please note: Applications without debt collection/debt recovery experience and call centre experience will not be considered.
Location: Stratford-upon-Avon