Inbound Collections Agent

DCB Legal Ltd; Runcorn; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

30 days holiday (including Bank Hoilds

Employee Assistance Programme

Free parking

Free tea and coffee facilities

Free monthly lunch

Newly refurbished offices

Job summary

DCB Legal Ltd is recruiting an Inbound Collections Agent to join a fast-growing, award-winning team in Runcorn. The role focuses on maximising case resolution through taking payments, arranging agreeable plans, and handling customer inquiries by phone.

The position starts at £25,000 with a realistic OTE of £32,800 after probation. It is a Monday–Friday shift (no weekends/bank holidays) with a 36.5-hour week, plus benefits and training opportunities.

Qualifications

• Excellent listener and communicator.
• Strong customer service skills.
• Ability to work effectively in a team.
• Self-motivated and target-driven.
• Good PC literacy with Microsoft Office.
• Good negotiation skills.
• Experience in a fast-paced office/call centre is desirable.
• Experience in debt recovery or payment management desirable; training provided.

Responsibilities

• Handle calls and queries politely and professionally.
• Take payments over the telephone.
• Negotiate suitable payment arrangements with customers.
• Answer customer queries using client systems.
• Review debtor evidence in line with company standards.
• Adhere to client business parameters and company policies on every call.

Skills

Active listening

Communication

Customer service

Negotiation

Teamwork

Targets

PC literacy

Tools

Microsoft Office

Job description

Inbound Collections Agent Job Description

• Have what it takes to get the right outcome?
• Have a background in collections, customer service or sales?
• Fancy joining an award-winning team?

We have an exciting new opportunity for Inbound Collections Agents to join an award winning, rapidly expanding organisation at a time of transformation!

DCB Legal Ltd, an SRA Regulated Law Firm, is a specialist in the provision of legal services relating to Civil and Commercial litigation, debt recovery, property, and High Court Enforcement disputes. We are not a full legal service provider, instead, we focus on providing a contemporary low touch, bespoke legal service in our specialist field of debt recovery and litigation.

Due to our rapid growth, we have several exciting telephone based, Inbound collection Agent positions available.

Your new role

As an Inbound Collections Agent your role is to maximise case resolution through the taking of payments, setting up payment arrangements and answering customer telephone queries.

Expected start date September 2026.

What’s in it for you

• Starting Salary £25,000.00, and a genuine potential OTE £32,800 after successful completion of probation.
• Monday to Friday working with NO weekends and NO bank holidays!
• Working hours - rota between the hours of 0800hrs and 1800hrs Monday to Friday
• Monday - Friday schedule (36.5 hours per week)
• Early finish Fridays
• Dress Down Fridays
• 30 days holiday (including Bank Holidays)
• Employee Assistance Programme
• Newly refurbished offices
• Free Mersey Gateway bridge pass
• Free parking
• Free tea and coffee facilities
• Free monthly lunch
• Company social events
• Full training provided.
• Career development and progression opportunities
• Rapidly expanding multi-functional operation

Your new role and responsibilities

• Handle calls and queries appropriately, in a polite and professional manner
• Take payments over the telephone
• Negotiate suitable payment arrangements with customers
• Answer customer queries using Client systems
• Review debtor evidence in line with acceptable company standards
• Adhere to client business parameters
• Comply with company policies and regulatory requirements on every call

What we need from you

• Excellent listener and communicator
• Strong customer service skills
• Ability to affectively work in a team
• Be self-motivated and work well towards targets
• Good PC Literacy skills, including a good working knowledge of Microsoft Office package
• Good Negotiation skills
• Previous experience in a fast-paced office/call centre environment desirable but not essential
• Previous experience in debt recovery or payment management desirable but not essential as full training is provided

Please note

This is not a hybrid role, and the position is located at our Manor Park office in Runcorn. By submitting your application, you are agreeing for DCB Legal to store your personal information on file for Recruitment purposes.

Benefits

• Company events
• Company pension
• Discounted or free food
• Free parking

Schedule

• Day shift
• Monday to Friday
• No weekends

Work Location

In person

Want to know more about DCB Legal

DCBL Website - HERE

DCBL LinkedIn - HERE