Call Centre Advisor

Vertu Motors plc; North East; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Basic salary

Performance bonus

Refer a friend bonus (£500)

Hybrid working

Dayshift hours

Colleague car scheme and benefits

Job summary

Vertu Motors plc, at Team Valley Gateshead, is seeking a customer-focused Booking Centre professional for a busy, target-driven role. You’ll handle inbound calls for services, MOTs, repairs and recalls, and actively upsell additional products to maximise every interaction.

The full-time position is 41 hours per week, with a dayshift schedule and hybrid work: two days from home. Benefits include a KPI-based bonus, 25 days holiday plus bank holidays, a car scheme, pension and ongoing training.

Qualifications

• Experience in call centre or contact centre environment.
• Ability to work towards KPIs and targets.
• Excellent customer service and communication skills.
• Comfortable using systems and handling high call volumes.

Responsibilities

• Handle inbound calls for bookings, MOTs, repairs and recalls.
• Upsell additional products and services on calls.
• Meet KPI targets linked to bonus.
• Deliver professional and friendly customer experience on every call.

Skills

Call centre experience

Targets & KPIs

Customer service

Upselling

Job description

Vertu – Team Valley Gateshead!

At Vertu, we’re expanding our Contact Centre Bookings Team and are looking for driven, customer-focused individuals to join us as. If you thrive in a fast-paced call centre environment and enjoy working towards targets, this could be the perfect opportunity for you.

What’s On Offer

• Basic salary: £27,097.72
• Performance bonus: Earn more with a KPI-driven bonus structure based on bookings performance
• £500 refer a friend bonus
• Hybrid working: Work 2 days per week from home
• No late evenings: Dayshift hours
• Access to our colleague car scheme and additional benefits

About The Role

• This is a busy, high-performing bookings centre where you’ll:
• Handle inbound calls from customers booking services, MOTs, repairs and recalls
• Maximise every interaction by upselling additional products and services
• Work towards KPIs, with performance directly linked to your bonus
• Deliver a professional, efficient and friendly customer experience on every call

This is a full-time, permanent position working 41 hours per week. You will be working Monday to Friday 09:00am – 17:30pm and 1 in 4 Saturdays 09:00am – 13:00pm.

We’d Love To Hear From You If You

• Have previous call centre/contact centre experience
• Are confident working towards targets and KPIs
• Have excellent customer service and communication skills
• Are comfortable using systems and handling a high volume of calls
• Motor trade experience is helpful but not essential

Why join Vertu?

We’re proud to invest more in our people’s development than any other motor retailer. You’ll benefit from:

• 25 days holiday + bank holidays (increasing with service)
• Ongoing training and career progression opportunities
• Online rewards platform with cashback and retailer discounts
• Preferential service rates & colleague purchase scheme
• Share incentive scheme & pension
• Enhanced maternity & paternity benefits