Call Centre Advisor

Vertu Motors; Lamesley; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid work model

£500 refer a friend bonus

Bonus based on KPI

25 days holiday + bank holidays

Share incentive scheme

Pension

Job summary

Vertu Motors plc in Gateshead is expanding its Contact Centre Bookings Team. This busy role handles inbound calls re services, MOTs, repairs and recalls, and aims to upsell add-ons while meeting KPIs.

The position is full-time, 41 hours weekly, with 2 days per week from home, 09:00-17:30 weekdays and 1 in 4 Saturdays 09:00-13:00. Basic salary £27,097.72 with KPI-driven bonus and various benefits.

Qualifications

• Previous call centre experience is required.
• Confident working towards targets and KPIs.
• Excellent customer service and communication skills.
• Comfortable using systems and handling a high volume of calls.

Responsibilities

• Handle inbound calls from customers booking services, MOTs, repairs and recalls.
• Upsell additional products and services during interactions.
• Work towards KPIs with performance-based bonuses.
• Deliver a professional, efficient and friendly customer experience on every call.

Skills

Call centre experience

Target-driven

Communication skills

CRM systems

Tools

CRM systems

Job description

Call CentreAdvisor

Vertu – Team Valley Gateshead!

At Vertu, we’re expanding ourContact Centre Bookings Teamand are looking for driven, customer-focused individuals to join us as. If you thrive in a fast-paced call centre environment and enjoy working towards targets, this could be the perfect opportunity for you.

What’s on offer

• Basic salary: £27,097.72
• Performance bonus: Earn more with a KPI-driven bonus structure based on bookings performance
• £500 refer a friend bonus
• Hybrid working: Work 2 days per week from home
• No late evenings: Dayshift hours
• Access to our colleague car scheme and additional benefits

About the role

• This is a busy, high-performing bookings centre where you’ll:
• Handle inbound calls from customers booking services, MOTs, repairs and recalls
• Maximise every interaction by upselling additional products and services
• Work towards KPIs, with performance directly linked to your bonus
• Deliver a professional, efficient and friendly customer experience on every call

This is a full-time, permanent position working 41 hours per week. You will be working Monday to Friday 09:00am – 17:30pm and 1 in 4 Saturdays 09:00am – 13:00pm.

We’d love to hear from you if you:

• Have previous call centre/contact centre experience
• Are confident working towards targets and KPIs
• Have excellent customer service and communication skills
• Are comfortable using systems and handling a high volume of calls
• Motor trade experience is helpful but not essential

Why join Vertu?

We’re proud to invest more in our people’s development than any other motor retailer. You’ll benefit from:

• 25 days holiday + bank holidays (increasing with service)
• Ongoing training and career progression opportunities
• Online rewards platform with cashback and retailer discounts
• Preferential service rates & colleague purchase scheme
• Share incentive scheme & pension
• Enhanced maternity & paternity benefits

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