1st Line Desktop Support Technician

Vertu Motors plc; North East; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Rewards platform

Colleague Purchase Scheme

Share Incentive Scheme

Tool Insurance

Pension Scheme

Enhanced Parental Pay

Job summary

Vertu Motors plc is seeking a 1st Line Desktop Support Technician to join the Group IT function at our Gateshead site. The role offers 37.5 hours per week, Monday to Friday, 9:00am to 5:30pm, and a salary of £24,784.50 per annum.

We welcome applicants from IT Apprenticeships and those with IT support experience in a fast-paced environment. Key duties include supporting Windows, Office 365, AD, email security, networking basics, and remote tools.

Qualifications

• Experience in 1st line IT support or apprenticeship welcomed.
• Strong communication and customer service skills.
• Proactive and eager to learn in a fast-paced IT environment.
• Familiarity with Microsoft Windows environments and Office 365.

Responsibilities

• Provide first-line IT support to staff at Gateshead site.
• Diagnose and resolve issues remotely and on-site.
• Assist with Windows OS, Office 365, AD, and email security.
• Liaise with IT team for escalations.

Skills

Communication skills

Interpersonal skills

Customer service

Team player

Willingness to learn

Tools

Active Directory

Office 365

Remote Desktop

VPN

Printers & scanners

Job description

Vertu House, Team Valley, Gateshead

At Vertu Motors, we are proud of the career development opportunities we provide our colleagues. Due to an internal promotion within our IT team, we are now looking to recruit a 1st Line Desktop Support Technician to join the Group IT function.

Our IT team aims "to provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience", and this role offers an excellent opportunity to develop your career within a large, successful business.

The working hours are 37.5 hours per week, Monday to Friday, 9:00am to 5:30pm, based at Team Valley, Gateshead.

Salary: £24,784.5 per annum

This role would suit someone with previous IT support experience, but we would also welcome applications from individuals who have recently completed an IT Apprenticeship and are looking to take the next step in their career within a supportive and fast-paced IT environment.

Irrespective of the role, the "non-negotiables" for any of our colleagues are Drive, Character, Attitude, Energy and Talent. Technical knowledge is important, but we are equally interested in how you have applied these qualities to achieve success and overcome challenges.

You will be self-motivated, eager to learn and passionate about delivering excellent customer service.

What You'll Need

• PCs and Microsoft operating systems, including desktop and server environments
• Microsoft Office and Microsoft 365 applications
• Active Directory and domain environments
• Microsoft Outlook, Exchange and email security platforms
• Networking concepts including LAN/WAN, TCP/IP and VPN access
• Remote support tools such as Remote Desktop and VNC
• Printers, scanners and wireless network devices
• Internet setup, troubleshooting and access management
• Diagnosing and resolving IT issues remotely

The Following Would Be Advantageous But Are Not Essential

• Knowledge of motor retail manufacturer systems and interfaces
• Experience of IP telephony and SIP technologies

We're Looking For Someone Who Has

• Excellent communication and interpersonal skills
• A friendly and professional telephone manner
• Strong organisational skills
• The ability to remain calm under pressure
• A positive, team-focused approach
• A willingness to learn and develop new skills

What We Offer

• 25 days holiday plus bank holidays, increasing with service
• Access to our online rewards platform offering cashback and discounts
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Tool Insurance
• Pension Scheme
• Enhanced Maternity and Paternity Pay

Join a team where careers progress and potential is recognised.