1st Line Desktop Support Technician

Vertu Motors plc; Gateshead; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Pension Scheme

Share Incentive Scheme

Colleague Purchase Scheme

Job summary

Vertu Motors is recruiting a 1st Line Desktop Support Technician to join the Group IT function at Vertu House, Team Valley, Gateshead. The role is 37.5 hours per week, Monday to Friday, 9:00am–5:30pm, with a starting salary of £24,784.50 per annum.

You will work in a fast-paced IT environment, delivering customer-focused technical support, handling desktop and software issues, AD, Exchange, VPN, and remote assistance, with training and career development opportunities.

Qualifications

• Experience in IT support or related field is preferred.
• Knowledge of desktop/server environments and Microsoft tools.
• Ability to diagnose and resolve IT issues remotely.

Skills

Excellent communication

Interpersonal skills

Organisational skills

Calm under pressure

Willingness to learn

Tools

Windows OS

Microsoft 365

Active Directory

Outlook/Exchange

LAN/WAN/TCP-IP

VPN access

Remote Desktop

VNC

Printers & scanners

Remote support tools

Job description

1st Line Desktop Support Technician
Vertu House, Team Valley, Gateshead

At Vertu Motors, we are proud of the career development opportunities we provide our colleagues. Due to an internal promotion within our IT team, we are now looking to recruit a 1st Line Desktop Support Technician to join the Group IT function.

Our IT team aims to provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience, and this role offers an excellent opportunity to develop your career within a large, successful business.

The working hours are 37.5 hours per week, Monday to Friday, 9:00am to 5:30pm, based at Team Valley, Gateshead.

Salary: £24,784.5 per annum

This role would suit someone with previous IT support experience, but we would also welcome applications from individuals who have recently completed an IT Apprenticeship and are looking to take the next step in their career within a supportive and fast-paced IT environment.

Irrespective of the role, the “non-negotiables” for any of our colleagues are Drive, Character, Attitude, Energy and Talent. Technical knowledge is important, but we are equally interested in how you have applied these qualities to achieve success and overcome challenges.

You will be self-motivated, eager to learn and passionate about delivering excellent customer service.

What You'll Need

You will ideally have knowledge or experience of:

• PCs and Microsoft operating systems, including desktop and server environments
• Microsoft Office and Microsoft 365 applications
• Active Directory and domain environments
• Microsoft Outlook, Exchange and email security platforms
• Networking concepts including LAN/WAN, TCP/IP and VPN access
• Remote support tools such as Remote Desktop and VNC
• Printers, scanners and wireless network devices
• Internet setup, troubleshooting and access management
• Diagnosing and resolving IT issues remotely

The following would be advantageous but are not essential:

• Knowledge of motor retail manufacturer systems and interfaces
• Experience of IP telephony and SIP technologies

We're Looking For Someone Who Has:

• Excellent communication and interpersonal skills
• A friendly and professional telephone manner
• Strong organisational skills
• The ability to remain calm under pressure
• A positive, team-focused approach
• A willingness to learn and develop new skills

What We Offer

We are proud to be the motor retailer that invests more in colleague development than any other. If successful, you can look forward to ongoing training, career progression opportunities and a range of excellent benefits, including:

• 25 days holiday plus bank holidays, increasing with service
• Access to our online rewards platform offering cashback and discounts
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Tool Insurance
• Pension Scheme
• Enhanced Maternity and Paternity Pay