Call Centre Advisor

Supertemps Ltd; Llandudno; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Weekly pay

Holiday accrual

Job summary

Supertemps Ltd in Llandudno is seeking a Part-Time Call Centre Advisor to join a friendly, well-established team. You will handle customer enquiries across phone, email, Live Chat and SMS, book and manage appointments, and help optimise schedules.

The role requires prior customer service experience, confidence with Word, Excel and Outlook, and a calm, professional telephone manner. The position is temporary for about two months, 24 hours per week, with £12.71 per hour.

Qualifications

• Previous experience in customer service or a similar environment.
• Confident IT skills including Word, Excel and Outlook.
• Calm and professional approach with a solution-focused mindset.
• Professional telephone manner for sensitive or complaint-based calls.
• Strong communication skills with empathy and patience.

Responsibilities

• Respond to customer enquiries across channels (phone, email, Live Chat, SMS).
• Book, amend and manage customer appointments and schedules.
• Make outbound calls to optimise appointment schedules and promote offers.
• Accurately update customer records in the CRM system.
• Provide a consistently professional and high-quality customer experience.
• Handle a range of enquiries with patience and professionalism.

Skills

Customer service

MS Word

MS Excel

Outlook

Communication skills

Telephone etiquette

Team player

Tools

CRM systems

Job description

We're looking for a Part-Time Call Centre Advisor to join a well-established organisation in Llandudno. You'll become part of a friendly and supportive team, with the opportunity to build on your customer service skills while gaining valuable experience within a professional office environment.

In the Call Centre Advisor role, you will be:

• Respond to customer enquiries across a variety of channels, including telephone, email, Live Chat and SMS
• Book, amend and manage customer appointments, ensuring everything runs smoothly and efficiently
• Make proactive outbound calls to help optimise appointment schedules and promote relevant offers
• Accurately update customer records and interactions using the CRM system
• Provide a consistently professional, empathetic and high-quality customer experience
• Handle a range of enquiries, including more sensitive or challenging conversations, with patience and professionalism

To be successful in the Call Centre Advisor role, you will need:

• Previous experience within customer service, contact centre or a similar customer-focused environment
• Confident IT skills, including Microsoft Word, Excel and Outlook
• A calm and professional approach, with the ability to remain solution-focused in a busy environment
• A confident and professional telephone manner, including the ability to handle sensitive or complaint-based calls
• Excellent communication skills, with empathy and patience when supporting customers who may have communication difficulties
• Strong attention to detail and the ability to work effectively as part of a team

This is a temporary position for approximately two months initially, offering part-time hours of 24 hours per week on a four-week rotating shift pattern, including one Saturday per month. You'll be based in modern, accessible offices in Llandudno, with an hourly rate of £12.71 per hour, plus weekly pay and holiday accrual.