Customer Service Advisor

Siamo Recruitment a division of Siamo Group; Bodelwyddan; On-site; GBP 27,000 - 29,000; Part time

Job summary

Siamo Recruitment a division of Siamo Group is seeking a Customer Service Advisor in Denbighshire on a temporary, long-term basis. The role focuses on handling customer calls, resolving inquiries, and updating records using computer systems.

The position offers a Monday to Friday schedule and £14.42 per hour. You will be the first point of contact for customers, requiring excellent communication, a friendly, professional manner, and good attention to detail.

Qualifications

• Previous customer service or telephone-based experience is desirable
• Confident and professional when speaking on the phone
• Good computer skills and comfortable learning new systems
• Excellent communication skills
• Good attention to detail
• Able to remain calm and professional when dealing with challenging calls
• Reliable, organised and able to work as part of a team

Responsibilities

• Handling incoming customer calls in a professional and friendly manner
• Responding to customer enquiries and providing accurate information
• Dealing with queries, problems and requests efficiently
• Updating customer records and information on computer systems
• Processing information accurately and efficiently
• Working closely with colleagues to resolve customer issues
• Providing a high level of customer service at all times

Skills

Customer service

Telephone-based experience

Computer skills

Communication skills

Attention to detail

Job description

Customer Service Advisor

Location: Denbighshire

Pay Rate: £14.42 per hour

Hours: Monday to Friday, 8:00am - 5:00pm

Break: 1 hour unpaid

Job Type: Temporary / Long-term opportunity

We are currently recruiting for a Customer Service Advisor to join our client's team in Denbighshire.

This is a great opportunity for someone who enjoys speaking to people, is confident handling calls and is comfortable working on a computer. You'll be the first point of contact for customers, so excellent communication skills and a friendly, professional approach are essential.

The Role:

• Handling incoming customer calls in a professional and friendly manner
• Responding to customer enquiries and providing accurate information
• Dealing with queries, problems and requests efficiently
• Updating customer records and information on computer systems
• Processing information accurately and efficiently
• Working closely with colleagues to resolve customer issues
• Providing a high level of customer service at all times

About You:

• Previous customer service or telephone-based experience is desirable
• Confident and professional when speaking on the phone
• Good computer skills and comfortable learning new systems
• Excellent communication skills
• Good attention to detail
• Able to remain calm and professional when dealing with challenging calls
• Reliable, organised and able to work as part of a team

If you are confident speaking to customers, comfortable using computers and looking for a Monday-to-Friday role, we would love to hear from you