Part-Time Patient Access Advisor | Contact Centre

HCA Healthcare UK; Prestatyn; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

25 days holiday per year (plus bank)

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan

Cycle to Work scheme

Group Life Assurance

Critical illness cover

Maternity/Paternity pay

Staff discounts

Job summary

HCA UK in Prestatyn, North Wales, is recruiting for a part-time Contact Centre Advisor. You will handle calls and emails, book patient appointments and provide facility information from a busy team. The role requires strong communication, empathy and data accuracy.

You will operate in a high-volume environment, working to SLAs and KPIs, with rota-based shifts between 8am and 5.30pm, Monday to Friday. Benefits include private healthcare, pension contributions, and generous holiday allowance.

Qualifications

• Experience in a customer service role within a healthcare setting is preferred.
• Excellent listening and communication skills with the ability to build rapport quickly.
• Empathy, patience and diplomacy when dealing with patients and callers.
• Basic computer literacy and ability to use information systems.

Responsibilities

• Schedule appointments within HCA facilities.
• Handle information requests by phone and email, giving facility details.
• Respond promptly to calls, working toward set SLAs and KPIs.
• Disseminate information about hospitals, services and departments, using hospital USPs.
• Manage enquiries within agreed service levels and update systems accurately.

Skills

Customer service

Communication skills

Empathy

Healthcare knowledge

Computer literacy

Job description

HCA UK in Prestatyn, North Wales, is recruiting for a part-time Contact Centre Advisor. You will handle calls and emails, book patient appointments and provide facility information from a busy team. The role requires strong communication, empathy and data accuracy.

You will operate in a high-volume environment, working to SLAs and KPIs, with rota-based shifts between 8am and 5.30pm, Monday to Friday. Benefits include private healthcare, pension contributions, and generous holiday allowance.