Inbound Bookings Advisor – Hybrid, KPI Bonuses

Vertu Motors plc; North East; Híbrido; GBP 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Basic salary

Performance bonus

Refer a friend bonus (£500)

Hybrid working

Dayshift hours

Colleague car scheme and benefits

Descripción de la vacante

Vertu Motors plc, at Team Valley Gateshead, is seeking a customer-focused Booking Centre professional for a busy, target-driven role. You’ll handle inbound calls for services, MOTs, repairs and recalls, and actively upsell additional products to maximise every interaction.

The full-time position is 41 hours per week, with a dayshift schedule and hybrid work: two days from home. Benefits include a KPI-based bonus, 25 days holiday plus bank holidays, a car scheme, pension and ongoing training.

Formación

• Experience in call centre or contact centre environment.
• Ability to work towards KPIs and targets.
• Excellent customer service and communication skills.
• Comfortable using systems and handling high call volumes.

Responsabilidades

• Handle inbound calls for bookings, MOTs, repairs and recalls.
• Upsell additional products and services on calls.
• Meet KPI targets linked to bonus.
• Deliver professional and friendly customer experience on every call.

Conocimientos

Call centre experience

Targets & KPIs

Customer service

Upselling

Descripción del empleo

Vertu Motors plc, at Team Valley Gateshead, is seeking a customer-focused Booking Centre professional for a busy, target-driven role. You’ll handle inbound calls for services, MOTs, repairs and recalls, and actively upsell additional products to maximise every interaction.

The full-time position is 41 hours per week, with a dayshift schedule and hybrid work: two days from home. Benefits include a KPI-based bonus, 25 days holiday plus bank holidays, a car scheme, pension and ongoing training.