Call Centre Advisor

Mission 4 Recruitment; Hertford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days holiday + 1 day per year of服务

Discretionary bonus

On-site parking

Company Pension

Company social events

Death in service

Progression opportunities

Job summary

Mission 4 Recruitment is seeking a professional Call Centre Operative to join our client working in property debt collection. You will handle inbound and outbound calls, assist customers with account inquiries, discuss repayment options and guide them toward resolving outstanding balances.

The role requires experience in customer service or call centres, strong verbal communication and negotiation skills, the ability to stay calm under pressure, and solid computer skills to navigate databases

Qualifications

• Experience in customer service or call centre environments.
• Strong verbal communication and negotiation skills.
• Ability to stay calm and professional under pressure.
• Proficient computer skills for navigating databases and updating records.

Responsibilities

• Handle inbound and outbound calls, discussing payment options and deadlines.
• Provide accurate information on account statuses and debt recovery processes.
• Update and document interactions and agreement details in the database.
• De-escalate sensitive conversations with patience and professionalism.

Skills

Customer service

Call centre experience

Verbal communication

Negotiation skills

Emotional resilience

Data entry

Tools

CRM software

Database navigation

Job description

Call Centre Operative

We are seeking a professional Call Centre Operative to join our client working in property debt collection. In this role, you will handle inbound and outbound calls, assisting customers with account inquiries, discussing repayment options, and guiding them toward resolving outstanding property-related balances.

Key Responsibilities

• Handle Inbound & Outbound Calls: Answer customer inquiries regarding debt balances and proactively reach out to debtors to discuss payment options and deadlines.
• Provide Accurate Information: Explain account statuses, payment methods, and the debt recovery process clearly and professionally.
• Update Account Records: Document all phone interactions, agreement details, and customer notes accurately in the database during or immediately after each call.
• De-escalate Situations: Manage sensitive or stressful conversations with patience, empathy, and professionalism.

The successful candidate will have

• Previous experience in a customer service, or call centre environment.
• Strong verbal communication and negotiation skills.
• Ability to remain calm and professional under pressure or when dealing with frustrated callers.
• Proficient computer skills for navigating databases and updating records.

Benefits

• 25 days holiday plus 1 additional day for every full year of service.
• Discretionary bonus.
• On-site parking.
• Company Pension.
• Company social events.
• Death in service.
• Progression opportunities.

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available