Debt Resoltion Agent

i2i Recruitment Limited; Cheltenham; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Workplace pension

Life insurance

Employee assistance programme

Generous monthly bonus

Job summary

i2i Recruitment Limited in Cheltenham is seeking a focused Debt Collection Administrator to join our busy team. The role involves contacting customers by phone and email to resolve payment issues, building relationships to prompt timely payments, and negotiating plans within strict compliance guidelines.

This full-time position offers a competitive salary of £25,000 to £27,000 per year, a generous monthly bonus, pension, life insurance, and an employee assistance programme.

Qualifications

• Must have 2 years proven success in regulated debt collection.
• Strong organisational skills with great attention to detail.
• Resilience and the ability to handle challenging conversations.
• Effective communication and negotiation skills.
• Basic computer skills; full training on in-house systems provided.

Responsibilities

• Engaging with customers via telephone and email to resolve payment issues.
• Building relationships to facilitate quick notification of payments made directly.
• Negotiating payment plans within strict compliance frameworks.
• Completing administrative tasks related to debt resolution.
• Supporting ad hoc duties as required to meet team goals.

Skills

Organisational skills

Attention to detail

Resilience

Communication skills

Negotiation skills

In-house systems

Tools

In-house systems

Job description

WHAT'S IN IT FOR YOU?

• Competitive salary between £25,000 and £27,000 per year, negotiable


• Generous monthly bonus based on performance and compliance


• Supportive team environment in our Cheltenham office


• Full-time employment with standard Monday to Friday hours


• Additional benefits including workplace pension, life insurance, and employee assistance programme


• Opportunity to develop your skills in a regulated debt collection environment

MUST HAVE'S

• Minimum of 2 years proven success in regulated debt collection


• Strong organisational skills with great attention to detail


• Resilience and the ability to handle challenging conversations


• Effective communication and negotiation skills


• Basic computer skills; full training on in-house systems provided

NICE TO HAVE'S

• Experience in accounting or credit control (preferred)


• Previous experience working in regulated environments

SO, WHAT WILL YOU BE DOING?

• Engaging with customers via telephone and email to resolve payment issues


• Building relationships to facilitate quick notification of payments made directly


• Negotiating payment plans within strict compliance frameworks


• Completing administrative tasks related to debt resolution


• Supporting ad hoc duties as required to meet team goals

HELPFUL EXTRAS

• Opportunity for career growth within a professional sector


• Work in a busy, dynamic office environment


• Work extra hours during busy periods, if desired

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful