Property Debt Resolution Specialist

Confidential; England; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

25 days holiday plus 1 additional day

Discretionary bonus

On-site parking

Company Pension

Company social events

Death in service

Progression opportunities

Job summary

Confidential is seeking a Call Centre Operative to join our client's property debt collection team. You will handle inbound and outbound calls, discuss repayment options, and guide customers toward resolving outstanding balances.

The successful candidate will have experience in customer service, strong verbal communication, negotiation skills, and proficient computer skills for updating records. Benefits include 25 days holiday, a discretionary bonus, and pension.

Qualifications

• Previous experience in customer service or call centre environment.
• Strong verbal communication and negotiation skills.
• Ability to remain calm and professional under pressure.
• Proficient computer skills for navigating databases and updating records.

Responsibilities

• Handle Inbound & Outbound Calls: Answer customer inquiries and discuss payment options.
• Provide Accurate Information: Explain account statuses and debt recovery steps.
• Update Account Records: Document interactions and agreement details in the database.
• De-escalate Situations: Manage sensitive conversations with patience and professionalism.

Skills

Customer service

Verbal communication

Negotiation

Calm under pressure

Computer skills

Job description

Confidential is seeking a Call Centre Operative to join our client's property debt collection team. You will handle inbound and outbound calls, discuss repayment options, and guide customers toward resolving outstanding balances.

The successful candidate will have experience in customer service, strong verbal communication, negotiation skills, and proficient computer skills for updating records. Benefits include 25 days holiday, a discretionary bonus, and pension.