Cafe Supervisor & Team Leader — Growth & Perks

Bob & Berts; Lisburn; Híbrido; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

50% staff card

Unlimited free hot drinks

Free birthday cake

Enhanced family-friendly policies

Length of service recognition

Company pension

Career growth opportunities

Descripción de la vacante

Bob & Berts Lisburn is seeking a proactive Supervisor to lead daily operations, ensure top-notch service, and maintain a welcoming cafe environment. You will oversee staff, manage stock, and handle customer needs to drive profitability.

Ideal candidates have 1–2 years in fast-paced settings, strong barista skills, and the ability to train and motivate a team while working flexible hours, including weekends.

Formación

• Minimum 1–2 years in a fast-paced café/retail environment with supervisory experience.
• Proven barista skills with espresso machines and specialty drinks.
• Strong leadership and communication to lead, motivate and coach a team.
• Excellent customer service and conflict-resolution abilities.
• Flexible availability including weekends, holidays, and early mornings.

Responsabilidades

• Operational Leadership: oversee opening/closing, ensure security, cleanliness, and readiness for business; manage staff workflow; ensure equipment works and report maintenance; enforce policies and health regulations.
• Staff Training & Supervision: train new hires, coach baristas on drinks, service, and POS; maintain high energy; assist in creating employee rotas.
• Customer Service & Product Quality: act as primary contact for queries/complaints, uphold coffee/food quality, foster welcoming environment.
• Inventory & Financial Management: perform stock checks, assist with inventory orders, manage cash handling, reconcile daily sales, and support merchandising.

Conocimientos

Barista Skills

Leadership

Customer Service

Flexibility

Experience

Herramientas

POS Systems

Descripción del empleo

Bob & Berts Lisburn is seeking a proactive Supervisor to lead daily operations, ensure top-notch service, and maintain a welcoming cafe environment. You will oversee staff, manage stock, and handle customer needs to drive profitability.

Ideal candidates have 1–2 years in fast-paced settings, strong barista skills, and the ability to train and motivate a team while working flexible hours, including weekends.