Supervisor

Bob & Berts; Lisburn; Híbrido; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

50% staff card

Unlimited free hot drinks

Free birthday cake

Enhanced family-friendly policies

Length of service recognition

Company pension

Career growth opportunities

Descripción de la vacante

Bob & Berts Lisburn is seeking a proactive Supervisor to lead daily operations, ensure top-notch service, and maintain a welcoming cafe environment. You will oversee staff, manage stock, and handle customer needs to drive profitability.

Ideal candidates have 1–2 years in fast-paced settings, strong barista skills, and the ability to train and motivate a team while working flexible hours, including weekends.

Formación

• Minimum 1–2 years in a fast-paced café/retail environment with supervisory experience.
• Proven barista skills with espresso machines and specialty drinks.
• Strong leadership and communication to lead, motivate and coach a team.
• Excellent customer service and conflict-resolution abilities.
• Flexible availability including weekends, holidays, and early mornings.

Responsabilidades

• Operational Leadership: oversee opening/closing, ensure security, cleanliness, and readiness for business; manage staff workflow; ensure equipment works and report maintenance; enforce policies and health regulations.
• Staff Training & Supervision: train new hires, coach baristas on drinks, service, and POS; maintain high energy; assist in creating employee rotas.
• Customer Service & Product Quality: act as primary contact for queries/complaints, uphold coffee/food quality, foster welcoming environment.
• Inventory & Financial Management: perform stock checks, assist with inventory orders, manage cash handling, reconcile daily sales, and support merchandising.

Conocimientos

Barista Skills

Leadership

Customer Service

Flexibility

Experience

Herramientas

POS Systems

Descripción del empleo

Job Title: Supervisor
Store: Bob and Berts Lisburn

Job Type:Full-time

Hours you can actually plan around: Monday to Friday shifts finish by 6.30pm, and weekend shifts finish by 6.30pm— no late-night kitchen closes. (These hours are subject to change due to seasonal/event demands)

Candidates must exceed the age of18years old for thisjobroledue tothe mature nature of some duties.

Job Purpose

We are looking for a friendly and reliable Supervisor to join our team, the Supervisor ensures the smooth daily operation of the day by leading the team, maintaining high-quality service standards, and ensuring a welcoming atmosphere. They act as the "manager on duty," supporting staff, managing inventory, and handling customer needs to drive profitability and customer loyalty.

Key Responsibilities & Duties

1. Operational Leadership

• Oversee daily opening and closing procedures, ensuring the premises is secure, clean, and ready for business.
• Manage staff workflow, delegating tasks effectively to optimize service during peak hours.
• Ensure all equipment (espresso machines, grinders, brewers) is properly functioning, and report maintenance issues promptly.
• Enforce company policies, safety procedures, and health regulations.

2. Staff Training & Supervision

• Train new hires and provide ongoing coaching to baristas on drink preparation, customer service, and POS operations.
• Motivate the team to maintain high energy and provide friendly, "nothing is too much trouble" service.
• Assist in creating employee rotas and ensuring adequate coverage for shifts.

3. Customer Service & Product Quality

• Act as the primary point of contact for resolving customer queries and complaints promptly.
• Uphold quality standards for all coffee beverages, food, and products served.
• Foster a welcoming and inclusive environment for all guests.

4. Inventory & Financial Management

• Perform stock checks and assist with ordering inventory (coffee, milk, pastries, takeaway supplies) to minimize waste.
• Manage cash handling, including auditing cash drawers, reconciling daily sales, and preparing bank deposits.
• Maximize catering sales by ensuring attractive merchandising of food items.

Qualifications & Skills

• Experience:Minimum 1–2 years in a fast-paced café, restaurant, or retail environment, with previous supervisory experience preferred.
• Barista Skills:Proven proficiency in operating commercial espresso machines and preparing specialty coffee drinks.
• Leadership:Strong communication skills with the ability to lead, motivate, and coach a team.
• Customer Service:Exceptional interpersonal skills and the ability to handle conflict resolution professionally.
• Technical:Experience with POS systems and basic math skills for cash management.
• Flexibility:Availability to work flexible hours, including weekends, holidays, and early mornings.

Physical Requirements

• Ability to stand and walk for long periods (up to 8 hours).
• Ability to lift up to 30-50 lbs (milk crates, coffee bags, etc.).
• Eligibility to work in the UK

Why Join Us? Our Benefits:

50% staff card to use on shift and with friends & family!

Unlimited free hot drinks!

Free cake on your birthday!

Enhanced family friendly policies!

Length of service recognition!

Company pension!

Opportunities to grow your career!