Cafe AGM: Lead Growth & Guest Experience

Hard Rock International; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

Hard Rock International is seeking an experienced Assistant General Manager for our Cafe in Piccadilly Circus, London. This role is pivotal in supporting the General Manager to uphold brand standards, manage the facility, and ensure operational excellence.
As a senior member of the management team, you will mentor staff, foster customer advocacy, and drive sales through effective leadership and team building.

The ideal candidate has proven hospitality experience and a relevant Bachelor's degree, along with strong leadership abilities. Join us in creating memorable experiences for our guests.

Qualifications

• Proven experience in the hospitality industry inclusive of restaurant front line operations.
• Strong leadership and interpersonal skills verified by peers and previous supervisors.
• Ability to work cross-functionally and exhibit consultative skills.

Responsibilities

• Support the General Manager in achieving the Cafe's operational goals.
• Mentor and coach junior management staff in financial comprehension.
• Build a highly functional team and foster an environment of customer advocacy.

Skills

Leadership

Interpersonal skills

Problem solving

Verbal communication

Written communication

Consultative skills

Education

Bachelor’s Degree in HRM/Business or Culinary

Job description

Hard Rock International is seeking an experienced Assistant General Manager for our Cafe in Piccadilly Circus, London. This role is pivotal in supporting the General Manager to uphold brand standards, manage the facility, and ensure operational excellence.
As a senior member of the management team, you will mentor staff, foster customer advocacy, and drive sales through effective leadership and team building.

The ideal candidate has proven hospitality experience and a relevant Bachelor's degree, along with strong leadership abilities. Join us in creating memorable experiences for our guests.