Restaurant Operations Manager

Hard Rock International; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Hard Rock Cafe London is seeking an experienced Operations Manager to lead a high-volume casual- themed, full-service restaurant. You will oversee P&L, mentor hourly staff, manage labor, and ensure brand standards while delivering exceptional guest service.

The role requires strong leadership, communication, and a proactive approach to problem solving, with English fluency and a passion for hospitality.

Qualifications

• Proven experience in an operations managerial role in a high-volume casual dining restaurant.
• Strong leadership and coaching abilities for hourly staff.
• Excellent verbal and written communication skills.
• Strong business acumen and problem solving.
• Fluency in English; additional languages a plus.

Responsibilities

• Manage department P&L and budgets as designated by General Manager.
• Mentor and coach hourly staff to deliver brand standards.
• Manage labor schedules in line with the cafe budget.
• Collaborate across departments to ensure systems and processes meet brand standards.
• Drive guest satisfaction and uphold brand standards.
• Support senior leadership in attracting and retaining talent.
• Develop learning and development programs for the team.

Skills

Operations management

Staff coaching

Budget & P&L

Customer service

Communication skills

Problem solving

Team leadership

English fluency

Job description

## Restaurant Operations ManagerApplylocations: Hard Rock Cafe London United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R10941Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits**Job Description:**## Position Summary## ## The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.## ## Functions* ## Demonstrate financial comprehension of the cafe’s budget and P&L.* ## Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.* ## Manage labor schedules in line with the cafe’s budget and forecast models.* ## Successfully run a department and/or cost center.* ## Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.* ## Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.* ## Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.* ## Foster an environment of customer service in which all team members put the guest first in every situation.* ## Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.* ## Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld.* ## Ability to engage with guests in regards to music both current and past.* ## Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.* ## Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.* ## Support staff development and advancement along well-defined career paths.* ## Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.* ## Possess a self-motivated approach to their own personal and professional## ## This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.## ## Qualifications## EXPERIENCE, EDUCATION, AND CERTIFICATIONS* ## Proven experience within an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant.## ## SKILLS* ## Ability to learn and bring "out of the box" ideas to their team.* ## Genuine enthusiasm and aptitude for serving people.* ## Excellent verbal and written communication skills.* ## High level of business acumen and common sense.* ## Demonstrates strong problem solving skills through ability to diagnose and implement solutions.* ## Must possess strong communication and listening skills, excellent speaking, reading and writing.* ## Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.* ## Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.* ## Multiple language abilities a plus, fluency in English required.## ## PHYSICAL DEMANDS## * ## Managers are expected to be able to perform the job functions with reasonable accommodation.