Guest Experience & Merchandise Sales Associate

Hard Rock International; Greater London; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Cafe Piccadilly Circus London is hiring a Retail Sales Associate to guide guests through the shopping experience. You will use your product knowledge to inform guests, answer questions, and complete sales with the POS system.

Expect a fast-paced environment, a focus on creating memorable experiences for every guest, and opportunities to uphold Hard Rock’s standards of service and visual display while delivering exceptional hospitality.

Responsibilities

• Greeting guests
• Answering questions - accurately and politely
• Answering the phone
• Making proficient sales transactions - using a point-of-sale system
• Handling cash and other forms of payment
• Maintaining proper cash drawer balances
• Directing guests to areas/restrooms
• Demonstrating impeccable product knowledge
• Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits
• Suggestive selling - using proven techniques
• Maintaining a clean and organized store
• Maintaining proper product stock levels – through retail pulls & inventories
• Displaying Retail product – through HRC’s visual display standards
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entering guests to create “Raving Fans”

Job description

Hard Rock Cafe Piccadilly Circus London is hiring a Retail Sales Associate to guide guests through the shopping experience. You will use your product knowledge to inform guests, answer questions, and complete sales with the POS system.

Expect a fast-paced environment, a focus on creating memorable experiences for every guest, and opportunities to uphold Hard Rock’s standards of service and visual display while delivering exceptional hospitality.