Café Manager: Lead, Train & Drive Sales

Tesco PLC; Stourbridge; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Clubcard discount

Flexible working

Retirement plan

Life Assurance

Wellbeing services

Staff discounts website

Uniform provided

Holidays 28 days

Job summary

Tesco Cafés is seeking a Café Manager to oversee daily operations, lead a friendly team, and uphold the highest standards of customer service. You’ll train and develop staff, drive sales, and ensure safety and legal compliance across the cafe.

You will role-model service excellence, adapt to busy periods, and promote an inclusive culture. Tesco Cafés offer a supportive, flexible environment with a range of benefits and opportunities for growth.

Qualifications

• Hospitality experience at supervisory level or above.
• Strong people management and communication skills.
• Commitment to excellent customer service.
• Ability to lead by example and coach inclusively.

Responsibilities

• Oversee café operations, routines, and sales standards.
• Hold full profit and loss accountability for the café.
• Maximise sales while ensuring safety and legality for customers and colleagues.
• Lead and develop cafe team to deliver high-quality service.
• Ensure fast service and high-quality food and drinks in a clean environment.
• Share knowledge of the cafe menu with the team.

Skills

People management

Customer service

Leadership

Communication

Hospitality experience

Job description

Tesco Cafés is seeking a Café Manager to oversee daily operations, lead a friendly team, and uphold the highest standards of customer service. You’ll train and develop staff, drive sales, and ensure safety and legal compliance across the cafe.

You will role-model service excellence, adapt to busy periods, and promote an inclusive culture. Tesco Cafés offer a supportive, flexible environment with a range of benefits and opportunities for growth.