Café Manager: Lead Team, Grow Sales & Service

Tesco; Workington; On-site; GBP 24,000 - 32,000; Full time

Job summary

Tesco Cafés require a Café Manager to lead daily operations and develop a friendly, capable team. You’ll supervise service standards, training, and ensure a welcoming environment where customers feel cared for.

You’ll drive sales, manage routines, and uphold safety and legal requirements while coaching colleagues to deliver consistent, high-quality food and drink. This role offers progression within a large, inclusive retailer and a chance to shape our customer experience.

Qualifications

• Background in hospitality at supervisory level or above.
• Commitment to excellent customer service.
• People management skills that allow you to lead by example and coach inclusively.

Responsibilities

• Overseeing the café operations, including routines, processes, sales standards and changes.
• Holding full profit and loss accountability for the café.
• Maximising sales, impact and presentation in the café, while ensuring safety and legal compliance.
• Leading your team and inspiring them to hit sales targets.
• Acting as a café menu expert who can share knowledge with the team.
• Ensuring customers are served quickly with high quality food and drinks in a clean environment.

Skills

Hospitality

People management

Leadership

Customer service

Communication

Planning

Organisational skills

Job description

Tesco Cafés require a Café Manager to lead daily operations and develop a friendly, capable team. You’ll supervise service standards, training, and ensure a welcoming environment where customers feel cared for.

You’ll drive sales, manage routines, and uphold safety and legal requirements while coaching colleagues to deliver consistent, high-quality food and drink. This role offers progression within a large, inclusive retailer and a chance to shape our customer experience.