Café Manager: Lead Team, Drive Service & Sales

Tesco; Brockworth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Tesco Cafés are seeking a Café Manager to oversee daily operations, lead a friendly team and drive sales while maintaining high service standards. You’ll train and develop staff, ensure safety and compliance, and act as a menu expert to deliver a consistently excellent customer experience.

With a background in hospitality and supervisory experience, you’ll shape a welcoming café culture, balance efficiency with quality, and contribute to Tesco’s commitment to inclusive, customer-focused service

Qualifications

• Background in hospitality at supervisory level or above.
• Commitment to excellent customer service.
• People management skills that allow you to lead by example and coach inclusively.

Responsibilities

• Overseeing the overall running of the café, including routines, processes, sales standards and changes.
• Holding full profit and loss accountability for the café.
• Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
• Leading your team and inspiring them to hit sales targets.
• Understanding the key drivers of our service plan and delivering to the standard required.
• Selecting, training, and developing team members to enable them to feel proud of the work they do.
• Acting as a café menu expert who can share knowledge with the team.
• Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.

Skills

Hospitality background

Supervisory level experience

People management

Customer service

Job description

Tesco Cafés are seeking a Café Manager to oversee daily operations, lead a friendly team and drive sales while maintaining high service standards. You’ll train and develop staff, ensure safety and compliance, and act as a menu expert to deliver a consistently excellent customer experience.

With a background in hospitality and supervisory experience, you’ll shape a welcoming café culture, balance efficiency with quality, and contribute to Tesco’s commitment to inclusive, customer-focused service