Café Manager: Lead Team, Elevate Service

Tesco; Newtownabbey; On-site; GBP 26,000 - 34,000; Full time

Job summary

Tesco Cafés is looking for a Café Manager who combines a passion for customer service with proven people management skills. You’ll oversee daily operations and develop a friendly team to deliver great food and service in a clean, welcoming setting.

You’ll lead by example, drive sales, and ensure safety, legal compliance and standards across the café. Tesco fosters an inclusive culture, offering opportunities to grow and develop your career within our hospitality teams.

Qualifications

• Background in hospitality at supervisory level or above.
• Commitment to excellent customer service.
• People management skills that allow you to lead by example and coach in an inclusive manner.

Responsibilities

• Overseeing the overall running of the café, including routines, processes, sales standards and changes, where necessary.
• Holding full profit and loss accountability for the café.
• Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
• Leading your team and inspiring them to hit sales targets.
• Understanding the key drivers of our service plan and delivering to the standard required.
• Selecting, training, and developing team members to enable them to feel proud of the work they do.
• Acting as a café menu expert who can share knowledge with the team.
• Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.

Skills

People management

Customer service

Leadership

Communication

Hospitality

Job description

Tesco Cafés is looking for a Café Manager who combines a passion for customer service with proven people management skills. You’ll oversee daily operations and develop a friendly team to deliver great food and service in a clean, welcoming setting.

You’ll lead by example, drive sales, and ensure safety, legal compliance and standards across the café. Tesco fosters an inclusive culture, offering opportunities to grow and develop your career within our hospitality teams.