Cafe Manager: Lead Service Team & Boost Sales

Tesco Retail; Hull and East Yorkshire; On-site; GBP 24,000 - 32,000; Full time

Job summary

Tesco Caf in the United Kingdom is seeking a Caf Manager with strong customer service instincts and proven people management skills to oversee a welcoming caf environment. You’ll supervise daily operations, train a friendly team and drive standards to ensure excellent service for customers.

You will lead a motivated team, identify improvements, and ensure safety, legality and high-quality food and drinks delivery across shifts.

Qualifications

• Background in hospitality at supervisory level and above.
• Commitment to excellent customer service.
• People management skills that allow you to lead by example and coach inclusively.

Responsibilities

• Overseeing the caf's daily operations, routines and sales standards.
• Holding full profit and loss accountability for the caf.
• Maximising sales while ensuring safety and legal compliance for customers and colleagues.
• Leading and inspiring the team to hit sales targets.
• Understanding service plan drivers and delivering to the required standard.
• Selecting, training and developing team members to take pride in their work.
• Acting as a caf menu expert to share knowledge with the team.
• Ensuring customers are served quickly with high-quality food and drinks in a clean environment.

Skills

People management

Customer service

Hospitality background

Job description

Tesco Caf in the United Kingdom is seeking a Caf Manager with strong customer service instincts and proven people management skills to oversee a welcoming caf environment. You’ll supervise daily operations, train a friendly team and drive standards to ensure excellent service for customers.

You will lead a motivated team, identify improvements, and ensure safety, legality and high-quality food and drinks delivery across shifts.