Café Leader: Elevate Service, Develop Your Team

Tesco; Cheshunt; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Discounts and offers

Colleague Clubcard benefit

Flexible working

Retirement savings plan

Life Assurance

Wellbeing support

Exclusive deals site

Uniform provided

Holiday starting at 28 days

Colleague networks

Job summary

Tesco Cafés is looking for a Café Manager to drive daily operations, lead a friendly team and deliver high standards of service and presentation. You’ll oversee care for customers, training, and consistency of quality in a busy environment.

With supervisory experience, you’ll manage costs, drive sales, ensure safety and compliance, and inspire colleagues to excel. Tesco offers a supportive culture and flexible, inclusive working arrangements.

Qualifications

• Background in hospitality at supervisory level or above.
• Commitment to excellent customer service.
• People management skills that allow you to lead by example and coach inclusively.

Responsibilities

• Overseeing the overall running of the café, including routines, processes, sales standards and changes where necessary.
• Holding full profit and loss accountability for the café.
• Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
• Leading your team and inspiring them to hit sales targets.
• Understanding the key drivers of our service plan and delivering to the standard required.
• Selecting, training and developing team members to enable them to feel proud of the work they do.
• Acting as a café menu expert who can share knowledge with the team.
• Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.

Skills

Hospitality experience

Customer service

People management

Leadership

Job description

Tesco Cafés is looking for a Café Manager to drive daily operations, lead a friendly team and deliver high standards of service and presentation. You’ll oversee care for customers, training, and consistency of quality in a busy environment.

With supervisory experience, you’ll manage costs, drive sales, ensure safety and compliance, and inspire colleagues to excel. Tesco offers a supportive culture and flexible, inclusive working arrangements.